Shake Shack Hartsdale Reviews Summary

Staff and Service

Pros:

• "All the staff that we encountered were wonderful."
• "The employees were very friendly regardless that it was approaching closing time."
• "Cashiers are welcoming and friendly. Manager roams the place and checks on customers, very engaging guy."
• "The worker there were very polite and the managers very friendly."
• "Staff were nice, friendly."
• "The staff is friendly."
• "The staff at the cashier was kind."

Cons:

• "What's the point of telling me my order is ready via text message only for me to find out it was not ready at all."
• "I ended up waiting at least 20 minutes."
• "They were backed up which resulted to waiting over an hour to receive food."
• "Food took 30 minutes to get and it was cold."
• "I went up to the register to place my order and Melanie told me to place my order on the tablet, which I didn't want to do."
• "We ordered online via the app for a 12:30 pickup and we didn't get it until 1:15."
• "I waited over 36 minutes for my order."

Food Quality

Pros:

• "Delicious burgers!! The beef patty was crispy and flavorful, while the mushroom patty was cheesy and crunchy."
• "Unbelievably tasty hamburgers!"
• "Burgers and shakes are very good."
• "Tastes great."
• "The French fries were also perfectly crispy with just the right amount of salt."
• "Food was good."
• "The Burgers and hot dogs are really good here."

Cons:

• "Not worth the hype, maybe this outlet."
• "Ordered a shroom burger and it tasted… pretty bad. Buns are much smaller; mushroom is smaller; the sauce is NOT delicious at all."
• "The only thing good here are the fries."
• "Food arrived ice cold..shake was gross and full on liquid."
• "But the food is sub-par, and while there is no excuse for bad food and tasteless custard doesn't equate with their hype."
• "The food is assembled a little sloppily when they are rushing."
• "Burger patties are small and flavorless."

Value for Money

Pros:

• "Paying another $4 for better taste and quality isn't so bad."
• "Definitely worth it in my opinion."
• "You can’t go wrong with shake shack! They have the best burgers for the best prices you can get around anywhere."

Cons:

• "Don’t patron this business."
• "For money like this I would rather bypass fast food."
• "Not too happy with a place that charges 2x the price of other fast food and provides inferior service."
• "Why pay premium prices for mediocre service?"
• "Price is starting to get too high for the quality of the food. $6+ for a sad hamburger is not value."
• "The lack of combos and inflated prices will doom it over time. The same food and quantity at McDonald's is half the price."
• "Prices are very high, and need to be brought down."

Management and Organization

Pros:

• "Competent professional people."
• "All workers here were doing the right thing when it comes to mask wearing."
• "They generally get your order to you in a timely fashion."

Cons:

• "Management here sucks, it's disorganized and an absolute chaos."
• "They cancel deliveries, online service hardly works and the manager never returns calls."
• "There's a ton of workers in the back. You figure this out."
• "This was my first and last stop at a Shake Shack."
• "The worst shake shack in westchester!!!!"
• "I am shocked that you can not call in to report an issue with your order."
• "I’ve been here three times now to pick up orders and all three involved lengthy wait times."