Off the Hook Seafood & Grill Reviews Summary

Food Quality

Pros:

• "The food is well season and presentation was on point."
• "This was way by far the best Alfredo I have ever had."
• "The chicken is moist and delicious."
• "The food was exceptionally great I got 2 platters shrimp fries and bourbon salmon with that delicious rice and broccoli WOW."
• "They were very well seasoned without much filler."
• "Fish was great."
• "The muscles and shrimp were cooked and seasoned to perfection."

Cons:

• "Horrible experience for the 3rd time and last straw."
• "The food was disgusting. Crab cake out of a box full of fillers no crab, the sautéed shrimp were rubbery and bland and the Cole slaw tasted like vinegar."
• "Mediocre, overpriced seafood. And if you compare it to other seafood restaurants that's similar they don't match up."
• "The mac and cheese is like the grocery store one that comes in an envelope.. no flavor and nasty."
• "Don’t Be Fooled By The Pictures Y'all The Food Is Horrible."
• "Food was below average. No taste at all."
• "The ribs had a lot of fat and they were hard and chewy."

Customer Service

Pros:

• "Customer service was magnificent."
• "The lady behind the counter, is one of the nicest people I have ever met."
• "Customer service is always good pleasant and professional."
• "The customer service was attentive, caring, and respectful."
• "I experienced friendliness and willingness to help navigate the menu."
• "The customer service is amazing and very friendly staff."
• "Pickup was very simple due to the attentive and courteous staff members."

Cons:

• "HORRIBLE costumer service! All they care about is collecting payments."
• "The cashier couldn't wait to take care of her personal issue."
• "Terrible service. Went to pick up food at night 9.30pm. They said they never received any order."
• "The women that take your order at the front desk are super aggressive."
• "Food is just okay...customer service sucks!!!"
• "Terrible service, but food is good."
• "The female who took the call told me to go online, look at the menu and call back."

Value for Money

Pros:

• "The prices are on the higher end, but the portions are a good size."
• "Great deal for 1 lb. of fried fish (@ $7.59)!"
• "The price is very reasonable."
• "They use real crab meat and the crab cakes are to die for!!!"
• "The amount of product that you get for the price was great and the quality was even better!"
• "The food and prices were exceptional."
• "They have great hours and the portion sizes are filling, so you feel like you get your money's worth."

Cons:

• "Prices like a fancy sit down restaurant, but is just an average neighborhood joint."
• "The price wasn't bad but I guess you get what you pay for terribly disappointing and this was dinner for us."
• "Mediocre, overpriced seafood. Small platters for big money."
• "Another problem I had was that I paid 100$ for 2 platters. A VERY small amount of food and the food was all tasteless."
• "The prices have increased drastically since COVID."
• "This place is not worth the money 2 pounds of crab legs always equal 2 clusters."
• "Awful. Overpriced tasteless food. I got the Titanic fried platter which comes with 3 jumbo shrimp, a piece of whiting, a crab cake, and two sides."