Red Lobster Reviews Summary

Service

Pros:

• "ASK FOR MCKENNA AND AMY. You will have an amazing experience!!"
• "Our server was excellent."
• "The manager Stephan is absolutely awesome."
• "Our server Bree is so sweet and friendly."
• "Waiter was pleasant and on top of our order for a party of 9."
• "Our server, Brandon was so sweet and was so thorough going over everything we didn't know about the menu."
• "Our server was wonderful and friendly, as was every other staff member I spoke to."

Cons:

• "The bartender on duty clearly had ZERO training."
• "Service has taken a turn for the worse recently."
• "After complaining to our Waiter who appeared more interested in the needs of the large party he was catering to."
• "Extremely disappointed on efficiency, timeliness and customer service."
• "Waited almost 30 minutes for our order to come out, just for all of our dishes to be room temperature cold and not freshly prepared."
• "The very concerning part was the total disorganization of the pick up process."
• "Service was lousy and the food was much to desire!"

Food Quality

Pros:

• "The unlimited Shrimp scampi, skewed shrimp, and coconut fried jumbo shrimp tasted unbelievably fresh and awesome."
• "The cheddar biscuits were the best I've ever had."
• "We all got the special menus and it was delicious! Did not disappoint!"
• "The food never disappoints! this time I got the steak and shrimp and everything was cooked PERFECT..."
• "The food at red lobster is very good!"
• "The food was quite good. We especially enjoyed our Shrimp Rangoon appetizer and Blackened Salmon for the main dish."
• "The food (including the great biscuits that come as you’re ordering) is definitely above average for a chain restaurant."

Cons:

• "The food is good, I'm just not sure if the price is worth it."
• "The food tasted like it was almost spoiled and rubbery."
• "Ordered takeout from Red Lobster last night .... Calamari was rubber and the crab linguini was a stomach’s worst nightmare."
• "Had lunch and also ordered Clam chowder. It was horrible tasteless and watered down."
• "The food made us sick."
• "The clam chowder was too salty for my taste."
• "However, the food was horrible. Everything was over saturated in butter and the lobster was very tough."

Atmosphere & Cleanliness

Pros:

• "It was quiet and comfortable."
• "Okay, it's quiet, it's social distancing, but it's still a nice menu, fast service, a very clean restaurant."
• "We were seated quickly, esp for a Saturday night."
• "We were immediately seated and were given a good booth table."
• "Business wasn't too loud or busy, which was nice. Clean."
• "Will definitely return for a relaxing calm meal in the future."
• "I love the new feature to check in online so I am able to check in before I leave the house and by the time I am there my table is ready!"

Cons:

• "Just okay... Watched another customer scrap a bug/spider something crawling behind her on the wall."
• "The atmosphere of this Red Lobster is very dated and seemed dark, even in the entrance area."
• "The place really needs a makeover, improved menu & presentation and just a better atmosphere."
• "The decor is flashback to the 80's and 90's, could use a refresh."
• "The walls and the carpets were very dirty!"
• "This place apparently has a knat problem."
• "Awful.. so ridiculous that we in fact left before getting seated."

Management & Staff

Pros:

• "The manager handled the situation beautifully, apologized for kitchen issues and offered discount on meal."
• "Manager stopped to make sure everything was good, that was something you don’t see much of anymore."
• "It's a pleasant enough place for a chain restaurant, and the service staff is always nice and helpful."
• "Our family was a bit wide open with 3 Littles but the waiter was a true super warrior kept up with the crazy without missing a beat."
• "Sarah was our waitress. She was amazing!"
• "AMY the waitress took it back to kitchen and had them add sauce and heat it up with a smile."
• "Our server was awesome !!!"

Cons:

• "Very disappointed twice in a row."
• "Then when I asked to speak to a manager, they never came and I was stared at by passing employees."
• "First when we requested for the manager to come to our table he never came over."
• "I waited 10 minutes for someone to come and seat me."
• "Nobody is working their job here, everybody just hanging and talking without any care for guests."
• "Waited at the front for 20 minutes without being greeted even."
• "The waiter staff was too small for the number of guests. Service was borderline poor."