"Anything you order from chicken to burger fries etc.. it is freshly made to your preference."
"Food is good, a tier above fast food - among shake shack and five guys, but just a little greasy."
"The brussel sprouts were amazing as usual and the wings were actually very tasty and not douced in sauce."
"The truffle mushroom Swiss burger was delicious! Nice soft burger buns and ordered the smash fries."
"I loved the double-decker bacon classic cheese burger 🍔 it was very juicy 'YUMMY' w fries n lemonade drink!"
"Everything tasted great."
Cons:
"burgers were tasteless and my fries were cold."
"Food has just become salt bombs, even the shakes are probably salty."
"This food was nasty. It was mad greasy and really not that good."
"The burger was tasteless."
"The burgers are overcooked to well done, greasy, and flavorless!"
"Their burgers and fries were way too salty."
"The hamburgers taste horrible."
Customer Service
Pros:
"I sent an email pointing out some things I saw that needed attention. I was emailed back within 2 days, thanking me for my feedback and included a coupon for a free meal."
"The staff here is also great .... Thsnks guys..."
"Love this place. Good eats, friendly service, and fast and responsive customer support."
"Clean restaurant. Staff polite & professional."
"I like the staff they are always very friendly."
"The staff is really friendly, and one thing I enjoy is seeing an active management team behind it that isn't afraid to get their hands dirty and interact with customers."
"The staff was also very friendly and helpful."
Cons:
"NATASHA! Horrible her attitude was disgusting .. father waiting 25 minutes for my food was told if I wanted a refund by the shift manager really bro.. Natasha had a fit when I asked her for my food very rude... will never return here ..."
"Staff is rude I got a raw burger and the host kept confusing my order and when I brought it up to the manager she gave me a nasty attitude and kept rolling her eyes the whole time."
"I was rudely greeted by the host at 8:00pm."
"It seems as if there's no one is in charge here."
"Unfortunately, their staff is super rude and their manager only allows “Paying” customers to use their restroom. It doesn’t matter if you’re a regular customer."
"The servers were busy watching a movie on their phones and were upset that I interrupted their movie."
"The staff appear to be poorly trained, and lack the customer service skills to efficiently perform to a high standard."
Price and Value
Pros:
"Great FOOD, TABLE SERVICE, CLEAN PLACE, AND PRICEY FOR THE BRONX BUT THE FOOD IS VERY TASTY AND YOU CAN GET A HEALTHY NONE FRIED CHICKEN MEAL.. NOT SURE IF THEY HAVE A RESTROOM THOUGH."
"They had a $4 featured french onion double stack Burger that was delicious and the sides had healthy options of roasted brussel sprouts, side salad or your typical french fries."
"Never expected this place to be as good as it was. Slightly cheaper than it's competitor shake shack and the burgers tasted pretty damn amazing!"
"For a franchise/fast food place it’s fairly good. Definitely better than the traditional/well-known fast food places (i.e. McDonalds, Burger King, etc.) prices are truly amazing & affordable."
Cons:
"It's a bit pricey for a fast food burger spot (especially considering the number of burger spots in the area)."
"Smashburger doesn't compare to shake shack or five guys. it's burger king quality food for such an expensive price..wont ever come to this location or another on again."
"The fries were ok, but bland and overpriced for what you get."
"I wish they had meals because the cost of a burger+fries+drink is at least $20, which I was shocked by."
"It was also expensive cz why am I paying 20 dollars for 2 classic burgers."
"Price a little higher than warranted for sides and drinks."
"Overpriced majorly but I did enjoy my food. If you dont mind the prices then I highly recommend it."
Cleanliness and Atmosphere
Pros:
"The whole atmosphere here is nice and relaxed and I can't wait to go back with my kid."
"The service was good it had a nice restaurant design pretty clean good environment."
"This is a very nice location and the staff are pretty fun and make sure to get your order correct."
"The bathroom is clean and the store big enough and very clean."
"The entire place was very clean, great place for someone with OCD, everything was neatly and nicely organized."
"The place is sanitary and clean. They keep up with this location."
"This location is very modern, clean, spacious, and has parking."
Cons:
"not to mention my table was dirty."
"Found a roach on my burger."
"While I was waiting for my order I saw the server wiping tables with a dirty rag while she was serving food."
"Last Thursday we arrived 10mins before they close and when we got our order it was full of oil... everything on my plate, the bread was sitting on the oil."
"Staff allow the homeless to intimidate and harrass customers. Staff stands by and watches as customers are being menaced."