Ben's Fresh Reviews Summary

Food Quality

Pros:

• "Always creative with food and ice cream and seasonal offerings, it's a gem in Port."
• "Food is great and the chef even brings it out to your table."
• "Excellent food, good prices."
• "Great burgers and french fries are great."
• "Seriously, one of the best burgers you can get in the 845."
• "The food here was really good. I had crispy chicken sandwich and the chicken was juicy and flavorful."
• "Food is fresh and high quality."

Cons:

• "The burger was bland, flavorless, and slid right out of the bun as soon as one bite was taken."
• "Shriveled dry burger, burnt fries supermarket style hot dog on a cold bun and S-L-O-W service!"
• "French fries tasty but not crisp enough."
• "The back yard hotdog... it was terrible, it looked and tasted like it had been on the grill since early morning."
• "The hot dogs were so overcooked that they came out shriveled."
• "The chicken tenders had zero seasoning and were a bit overcooked."
• "Food has been very bland with without any seasoning or spices whatsoever."

Service

Pros:

• "We'll definitely be back when we're in the area and also recommend it to our friends."
• "Service was excellent."
• "The staff were friendly and welcoming."
• "Though busy, staff was attentive, our order was correct, they even brought it outside to us."
• "The staff is quick and helpful."
• "Service was great and all smiles."
• "Service was excellent, and the wait staff was attentive, courteous, and patient, this being our first time."

Cons:

• "People are yelling across the room and kids are standing everywhere waiting for take out."
• "Service was extremely slow."
• "JUST ORDERED FROM THERE FOOD CAME AN HR LATE AND MY FRIES WERE COLD AS ICE AND MY CHEESEBURGER WAS THE SAME."
• "AWFUL service… I have ordered from here multiple times and they have yet to get an order right."
• "The service was slower than molasses in the middle of winter."
• "The young girls working there don't seem to know what's going on and rush through everything."
• "The customer service is becoming increasingly terrible."

Cleanliness

Pros:

• "Super clean establishment."
• "Clean place, friendly stuff and pretty quick service."
• "Bathrooms are clean."
• "The dining room is modern and clean."

Cons:

• "Tables and floors are often dirty and trash is overflowing."
• "I did not see any employees cleaning tables or filling and cleaning the condiment station."
• "The place was not very clean to the left of the counter. The floor was disgusting."
• "Only downside to this place is that is it very dirty. Spider webs and even spiders all on the walls."
• "I was grossed out when I went to open bathroom door. The door was filthy!"
• "It seemed like tables were expected to be cleaned by the customer as two beside us were dirty after people left."
• "The restaurant itself was dirty."

Value

Pros:

• "The burger and milkshake combo is a steal."
• "Friendly service, great food, and very reasonable prices."
• "The prices are so reasonable for quality food."
• "Very good food & great prices."
• "Reasonable pricing as well."