Address: 3117 NJ-37 East, Toms River, NJ 08753, USA
Phone: +17329298168
Rating: 4.6
based on 110 reviews.
Customer Service
Pros:
"They were all courteous & friendly.. deff went out of their way to help me out.."
"Customer service was exceptional! They were efficient and professional and I will definitely be using them every year to service my wave runner !! HIGHLY recommend."
"Customer service with Bobby was excellent asked plenty of questions before going in… he was very patient and i continued to ask multiple questions while in the show room was not forced into anything was able to take my time while getting all my questions answered and making a purchase I was comfortable with!"
"Great customer service! All my questions about products were answered immediately and thoroughly."
"Every employee there was very respectful and helpful."
"Always a pleasure working with, highly recommend there services I have bought multiple jet skis from them over the years and always use them for service, storage, and, winterizations."
"Love dealing with Toms River Marine and Motorsports. I bought both of my Yamaha Waverunners from them and I have them service and winterize the jetskis. Very professional and very easy to deal with. I highly recommend."
Cons:
"Whether its dishonest practices or sloppy and lack of attention-to-detail - in the end, which one doesn't make a difference to me, I work too hard for my money."
"Don't buy there. They don't honor their word."
"Customer service is horrible."
"The owner is a hot head and very disrespectful. Superior court here we go."
"IMPOSSIBLE TO REACH/WORK WITH."
"What I disliked the most was the rep didn’t take the 30 seconds to walk inside and speak with me."
"Beware buying from this dealer. Horrible customer service. Salesman completely lied to me. Extremely unprofessional."
Purchase & Sales Experience
Pros:
"Have great prices, and went out of their way to make the purchase very easy."
"Jimmy and Drew were great to work with they made buying easy and the techs are very knowledgeable and helpful also."
"Such a great buying experience! Jimmy made the purchase of my ninja 650 so easy and went above and beyond to get me the proper financing."
"Pleasure to deal with Anthony on the purchase of our 2024 Yamaha 252SD. Very professional and seamless transaction from order to delivery. Thank you and will look forward to doing business again in the future."
"Just purchase a new boat, the people at the dealership were excellent explaining and going over different boats and best boat for our family needs, absolute pleasure to work with the guys from start to finish."
"Extremely satisfied with the outcome of purchasing my brand new Kawasaki ZX10R!!!"
"I purchased 2 Yamaha Raptors from Toms River Marine and Motorsports on 8/26/2023 and 9/02/2023. I had a great experience while making these purchases and they gave me the best prices on the machines."
Cons:
"Jerry eventually had the bill adjusted to $0. Jerry then told me to never bring the waverunner back to the dealership and also told me to go somewhere else to buy a new waverunner because my business was not welcome."
"All bikes are kept outside and rusted they just spend hours getting rust off will never buy another bike from them again."
"Also their website is bland and doesn't have many pictures so you don't really know whats in stock until you call or go there."
"The company won't let you test ride the bike which I've been riding since 1957 company bikes and I don't understand they keep saying my insurance won't allow it."
"Spend 2 hours there, buying atv, brute Force 750 to be exact, after all paper work, signing and all they tried to sell me different atv."
"Wanted to get a motorcycle so I texted Jimmy. He seemed to be really into me applying for financing. Every question I asked, he answered with we 'won't know until you apply for financing' lol."
"Then I pick it up somehow the bill was more which then the bike has the same issue a week later......please switch mechanics."
Product Quality & Maintenance
Pros:
"Took sons quad there for some running issues and they now have it running better than the day I bought it honestly."
"Tom’s River marine Motor Sports is fantastic. We purchased our waveRunner as well as the store and service they are fantastic, organized, professional. Highly recommend!"
"Dakota helped me with multiple ATV purchases he's completely upfront and transparent with me everytime!"
"Matthew and Paul were great at the front desk. We use Toms River Marine & Motorsport every year for our winterization and they take very good care of us making sure everything is thoroughly checked over. Would highly recommend to anyone!"
"They must of stopped all other scheduled work and had everyone working on my jet ski."
"Great store bin here for years good for jetski an boats also have atvs dirtbikes an motorcycles an all types of gear."
"Dakota was especially knowledgeable with the care and maintenance of the waverunner."
Cons:
"I replaced the carb twice and it still didn't work. I troubleshooted until eventually I realized it was the engine of the brand new dirt bike."
"I never had an issue but I recently dropped my bike off for repairs and got it back worse than what it was."
"I got a dirt bike from here and it worked for like 2 days after I bought it."
"Bought a brand new ZX6R back in December. Finally decided to peel of there dealership sticker and what do I find ??? A big freakin scratch that looks like it was purposely put there."
"Then I pick it up somehow the bill was more which then the bike has the same issue a week later......please switch mechanics."
"Spend 2 hours there, buying atv, brute Force 750 to be exact, after all paper work, signing and all they tried to sell me different atv."
"I never had an issue but I recently dropped my bike off for repairs and got it back worse than what it was."