Cross Country Cycle Reviews Summary

Customer Service

Pros:

• "CJ Raco for the first time he made sure my partner & I were taken care of & in the process making an excellent first impression on us."
• "This friendly staff knows how to make a customer happy and it’s a priority."
• "He was awesome, funny, polite."
• "Al delivered the highest levels of customer service I have experienced."
• "Very personable, great communication and explanation of services performed each and every time."
• "Positive experience from start to finish. CJ was super helpful and knowledgeable. As a first time rider, that's exactly what I needed."
• "Matt is extremely knowledgeable and his customer service is beyond anything I imagined."

Cons:

• "Thaddeus was very rude for zero reason... He rubbed me and all my friends the wrong way."
• "BMW Service area NEVER answer the phone, you have to leave message in order to have someone call you back."
• "I think I'm rambling but you get the idea, great variety of motorcycles the staff on the other hand does not know customer service."
• "Very under staffed, horrible at returning phone calls, and their attitude is like they are doing you a favor."
• "Thaddeus approaches... Arms crossed. Callus... answers all our questions with a heart of darkness."
• "The employees do not have any experience in customer service at all. After calling 4 days constantly no update on my motorcycle, can't leave voicemail because voicemail is always full."
• "Hard to see how you're doing business after your employees treat customers during phone calls wish I had recorded it he was rude, unprofessional."

Sales & Purchasing Experience

Pros:

• "I've purchased two Honda motorcycles from Ray and his team at this impressive dealership."
• "I have purchased two new motorcycles and one used motorcycle from this dealership, and I have also had all maintenance for my various bikes done at this dealer as well."
• "I highly recommend Cross Country Cycles."
• "Everything arrived on time and without issue."
• "Made the initial transaction over the phone very easy."
• "Fair trade of my old motorcycle, and put me on a new 2023 BMW R1250 GS Adventure."
• "I have never owned a Ducati before and the scrambler caught my attention. Upon doing research i came across Cross Country and Let me tell you it was the best experience i have ever had purchasing a vehicle."

Cons:

• "If you want unprofessional sales staff then Cross Country Metuchen is the place for you."
• "Only thing to be away if is if you have an older bike they will not work on it till it's off season so plan accordingly."
• "It was a nice bike but if you can’t get parts you can’t ride and I didn’t buy it to sit in the garage waiting for parts."
• "Whoever is looking to purchase anything please go to different places. Definitely not recommending this dealer."
• "First time there they did not address any of my issues appropriately, gave me wrong information, and I ended up having to have to make the repairs myself."
• "BEWARE -The most outrages place, take your business elsewhere if you are ordering parts from them."
• "But I will be looking elsewhere for service/install."

Service & Maintenance

Pros:

• "Justin and his team were amazing! Got me in for service asap!"
• "Justin provided a professional and efficient service to my Diavel that i have not experienced anywhere else."
• "Service to the bike was performed perfectly. It was done in a timely manner, and they were even able to perform something that was unexpected to the software."
• "The whole service department team did an outstanding job handling insurance repairs on my 2020 BMW S1000R."
• "Always a quick and prompt response to my requests for service."
• "They really go the extra mile for the customer, no matter if you're buying a $50 accessory or a $20k bike."
• "The guys in the service department are great. They kept me up to date with everything they did every step of the way."

Cons:

• "Service writer tells me we don’t work on bikes older than ten years old…."
• "I believe that a 3 week lead time for a simple service is rather drastic."
• "While the service is a little pricey you get what you pay for."
• "Spent $20k on a new BMW bike purchase, sales were great no issues, however the 600 mile service experience was not."
• "The bike had a 3 year warranty but I was told that wasn’t covered."
• "Recently left my motorcycle there to get service and I made one of the biggest mistake taking my motorcycle there."
• "Overpriced compared to other NJ dealers."

Facilities & Environment

Pros:

• "The dealer itself is fabulous and outstanding. The variety of motorcycles and gear is vast."
• "They have a real nice lounge to wait in with coffee and snacks there."
• "The waiting room is comfortable for working if needed with internet services."
• "Cross Country has EVERYTHING in stock, a truly amazing selection of motorcycles and gear."
• "They have huge collections of bikes in their current inventory from all the major brands."
• "Great motorcycle dealership. They always work with me when I ship my bikes around and then I have them service my bikes."
• "great big motorcycle store/shop. I bring my BMW R1100s here for servicing sometimes."

Cons:

• "A cynic might suggest that I use Cross Country Cycle for all of the services on my bikes since it's 'the only game in town.'"
• "I then walked over to the Ducati side on the second level and was not approached by the gentleman in that department."
• "The staff is like the living dead, they all seemed busy doing paper work or computer work as you approached them."
• "What a crock. Do yourself a favor and go elsewhere."
• "The Worst customer service ever!"
• "Horrible experience. Not enough staff. They don’t return phone calls."
• "Although he didn’t get to ride it very much after 11 months it only had 125 miles on it."