Address: 935 N Main Street Ext, Wallingford, CT 06492, USA
Phone: +12032651206
Rating: 4.4
based on 117 reviews.
Customer Service
Pros:
"Great people work here, not trying to scam you, friendly and fast service at a reasonable price."
"Once again these folks came through for us... the red-bearded gentleman (Mike?) who helped me had the tire back on and pumped back up before I could say 'Connecticut Power and Sport Rocks!'"
"Thank you guys for being the best!"
"Never have I had someone go above and beyond for a customer as much as these guys."
"Every time I’ve come in from the time that I bought, my motorcycle from them I’ve had excellent service."
"Great guys they seem eager to help and service was second to none."
"All of the staff members are very professional and polite."
Cons:
"In business and life your commitments and your word are the only thing that truly defines you and your character. In this case CT Power has exposed themselves to me as unreliable and untrustworthy."
"Terrible customer service, my son and I went to ct power and sport on a Tuesday night at 6:10 to buy a john deer zero turn mower and was never waited on!"
"Don't believe anything pete says he will just lie and lie and lie no wonder he is never in the office he is too busy ducking and dodging the customers."
"THese guys heres attitudes are very bad!! Ordered two spark plugs that I never received over 2 months ago oh and i am STILL waiting for my refund."
"The service department is a completely disorganized mess."
"The attitude from the Service Manager Scott was the worst."
"Probably the worst customer service I have ever encountered."
Pricing and Quotes
Pros:
"Brian called me back and gave me the best price."
"He was able to reduce the quote from the other dealer by $2000, yes, $2000 bucks."
"I have gotten great prices for the sale and trade in numbers."
"The pricing was unbeatable."
"They matched the deal with a different set of tires, I was super happy, the tire was on back order so my bike was at the shop for about a week, but as soon as it came in they got it done rest fast and the price was fantastic."
"Brian gave me top dollar for my trade and took a considerable amount off the new RZR XP1000."
"He quoted me the best price on it in the area and was professional throughout the entire process."
Cons:
"Do yourself a favor go elsewhere the place is a ripoff and of course my ski still ain't fixed."
"The total cost was $60 higher than the price they quoted me on the phone."
"Their products and repair rates are overpriced and their service department is slow."
"After extensive conversations with the service department (pete) I was assured my jet ski problem would be fixed and the bill would be minimal. 450 bucks, well I went to pick it up and to my surprise they raised the bill by 60 bucks (520 bucks) with tax."
"They charge an arm and leg and will leave your machines worth thousands of $ OUTSIDE."
"I ordered a part from this place and it was taking longer then a week to get so I want to cancel and they want to charge you a restocking fee for something you never received unheard of and what a joke for a place."
"It also cost me 27.50 for them to fix a stupid tire."
Repair and Service Quality
Pros:
"Service was great they were able to repair my snowblower wheel."
"I brought my jet ski for repair to another place on the shoreline and got the run around. Took it to CT Power & Sport received top notch professional service."
"Most importantly, the machines are running stronger than ever."
"They did an excellent job and looks better than factory, wiring and a lot of wires."
"The service was complete and requested maintenance was professionally inspected & performed, at reasonable cost."
"They got our machines back to us in under a week and a half."
"Great service at this dealership. My GSXR only gets serviced here because we trust the service techs and their judgement."
Cons:
"Tried to get service. Dropped my bike off and they held it for 3 weeks without doing anything."
"They let the machine sit there at least a week before bringing it in the shop."
"Took our 2021 machine with 150 miles in for a broken axle and was told they after numerous calls to Polaris, they wouldn't cover it under warranty."
"They broke many fasteners of plastics that still needed to be removed to install the fuel harness, I had to improvise to make the repairs."
"Nobody will tell you when your machine will be looked at/ repaired / or finished."
"I seriously have water lines on my jet ski because it filled up with water and sat."
"The thing I didnt like about this place is how they ripped me off."
Communication and Professionalism
Pros:
"Brian made the process easy from start to finish and kept me posted along the way."
"Everyone working the front desk is both extremely friendly and knowledgeable."
"They are friendly, knowledgeable and treat you like family, never rushing you out the door."
"Scott and his crew are good at what they do and are just a great group of guys."
"They called me and communicated very well what needed to be done."
"Brian has been great with communication and stuck to his word, did not over promise in this very difficult time to get accessories."
"Brian was awesome to deal with. Easy going and friendly."