"Jose was SO incredibly nice and friendly, he went above and beyond explaining the diagnosis and solution in every detail making sure we were fully informed."
"Really personable team you guys have, they really made the experience one I plan on continuing."
"Everyone was courteous and greeted me with a smile."
"The staff was super friendly and helpful."
"The customer service provided by the team is unequaled by any other Cycle Center I've come across."
"Best customer service I've ever seen. They were very honest and didn't try to push anything like most dealerships would."
"Customer service at its best."
Cons:
"Nice looking dealership but pretty lousy from a deal standpoint."
"Also bikes that don't even run well shouldn't be on their floor."
"That's where the positives ceased. Ten minutes in, they tell me that they can't get my bike started."
"They refuse to start the bike for me."
"I don’t know if there was something wrong with the machine or if they didn’t want to sell a motorcycle to a black man?"
"I wasn't expecting free delivery under 100 miles, full tank gas, trickle charger with quick connect, new bike inspection free, tags and title."
"Then I didn't get my bike back for over two hours."
Sales & Delivery
Pros:
"Alan made everything easy throughout the whole process."
"Cordell was awesome and helped my wife through the whole buying process."
"Bill kept me well informed during the wait for my bike, he was a pleasure to work with."
"The dealer offers FREE DELIVERY within a 150 mile radius."
"Free delivery was the icing on the cake."
"The delivery of my bike was fast & convenient."
"Easiest process to buy a bike I have come across, from purchase to delivery."
Cons:
"Then after all the fees they were at $9803... Got 5 quotes from other Kaw dealers that were that and 2 less for a brand new unit."
"The bike was delivered without being built to what I ordered because of back order of parts."
"Got baited and switched on trade ins as well."
"Then, even crazier, they had me pay for damages on the bike."
"Buying experience wasn’t the best. Made arrangements to get the bike delivered but I ended have to drive their myself after reinstating my insurance on my bike."
"I never had the chance to get the motorcycle back to them to get the parts put on and now they want me to repay for them again."
"Be careful. I took a test-ride from Martin Moto back in May, and on a typical right-turn at an intersection the tires gave out from under me."
Product & Selection
Pros:
"Martin Moto also has a really sizable apparel selection for a dealership."
"They have a decent amount of motorcycles available in their showroom area."
"They've got the selection, the customer service and the family-style atmosphere to always make it worthwhile."
"Plus a large inventory of some of the coolest motorcycles."
"They have a wide variety of bikes available in their stock and they make the process very simple and easy."
"They have an amazing selection of bikes and accessories."
"Your selection on the floor is super right now and there is a bike at every price point for every person who walks through your door."
Cons:
"I checked the tires and saw they were the original ones on the used bike. They were over 11 years old!"
"Their gear section is a bit lacking, carrying mostly helmets, just a few pants, jackets, and gloves, and a stack of boots."
"Prices are a premium and they're not too interested in giving the customer what they want or need."
"While the full purchase price and 'junk fees' were fully disclosed up front I personally feel the overall price could have been better and the junk fees are a bit excessive."
"Got a dirtbike serviced, and it came back missing screws."
"They did forget to give me a full tank of gas though, so rest assured, they are human and imperfect."
"That slipped a bit (I’d say if you’re not buying off the dealership floor, expect shipping complications)."