Original Number 1 Chinese Kitchen Reviews Summary

Food Quality

Pros:

• "Whatever I try on the menu is hot and delicious 😋, and delivery is fast and friendly."
• "Nice and cozy and the shrimp fried rice is THE BOMB!"
• "The food is delicious and they serve a lot!"
• "THE CRAB RANGOOO IS FREAKING FIRE I LOVE THEY wonton soup they special fried rice is amazing."
• "Original No.1 is consistently delicious and fresh - I haven't had one thing that wasn't great."
• "The food from this location is always fresh and tastes better then a lot of other restaurants."
• "The general tsao chicken is REAL chicken."

Cons:

• "I placed an order for delivery, the food was cold and my Shrimp Egg Foo Young patties were dry and came in a container separate from the gravy."
• "Chicken was extremely chewy and the broccoli was soggy."
• "Disappointed with the taste, portion size and price - even the egg rolls are small and overpriced."
• "I ordered general tos chicken and it was all mashed together like mush."
• "Noodles were hard & with soy sauce soo salty n nasty."
• "I found a dead cockroach in my food."
• "Horrible food ordered today on New Years eve and the General tsos chicken was raw."

Customer Service

Pros:

• "The place is bright, staff is friendly, plenty of seating, and the smell intoxicating."
• "They hired locals, which isn't something that most ethnic food places do."
• "The staff is professional and friendly, they always make sure they have your order right."
• "The managers are always ensuring our experience is optimal and we’ve never had an issue."
• "Staff & drivers are great."
• "The service on delivery is very good and the staff is very pleasant and professional."
• "The customer service at made to order seemed very friendly."

Cons:

• "The manager was EXTREMELY rude and dismissive and outright told me he was not going to prepare my food."
• "Just witnessed 2 employees disrespect an elderly customer using threats over a simple question."
• "Restaurant doesn't look inviting when you first walk in. Could use some house cleaning. I hope the kitchen is cleaner."
• "The person on the phone was more preoccupied with the conversation in the restaurant rather than taking my order."
• "I would never order from this restaurant again they are very nasty and the manager need to be lose his job he was very rude and nasty with me."
• "Workers attitude, especially the manager was very unpleasant, uncaring and unprofessional."
• "When we called to complain the kid in the front was super rude, did not even apologize and said that had nothing to do with him."

Delivery & Efficiency

Pros:

• "Setup nice and smooth like McDonald's or Burger King for efficiency."
• "They are open now during the quarantine for take-out."
• "You can order via grubhub and doordash for your convenience."
• "Without hesitation they said no problem, we’ll have it delivered to you."
• "Anytime I’ve had an issue with an order it’s been fixed."
• "The service is respectful and friendly as well as speedy delivery."
• "The delivery person is consistently polite and grateful for our business."

Cons:

• "Min $20 for delivery, while they charge you an additional $3 for delivery."
• "I asked the person at the counter how long did she think before my order was ready and she said 5-6 minutes... 25 minutes later my order wasn't ready yet."
• "They make you wait in the cold. 19 degrees out."
• "Order was missing Egg Fu Yung and both orders of rice.."
• "They refused to redeliver my food and a few days later when I tried to order again, apparently there was a note in the system that said that they were not to deliver to me."
• "After 45 mins I called to see where my food might be since I live 7 mins from the location."
• "Over a 30-minute wait. In the cold."