Ho Sai Gai Restaurant Reviews Summary

Food Quality

Pros:

• "The food was hot and fresh and we all loved what we ordered."
• "The food was fresh, crisp and very good."
• "The serving sizes were huge especially with how well priced the dishes were."
• "The general tso’s chicken that I had was unlike anything I’ve ever tried before."
• "The flavours were amazing and the portions were so big that we have enough to eat for breakfast tomorrow."
• "The food is absolutely delicious and you also get really good portions in here."
• "The food in this restaurant is delicious, literally one of the best Chinese meals I have ever eaten."

Cons:

• "The food doesn’t taste like Chinese food I normal had at the other restaurant in Chinatown."
• "Orange Crispy Beef and Chicken were both soggy despite being labeled as crispy."
• "All the food was cooked so dark and taste burnt."
• "The shrimp with veggies I asked to be made spicy had chunks of hot peppers that were so hot that I couldn’t even talk."
• "Food quality was literally below what’s found in a mid-western truck stop."
• "The walnut shrimp and calamari had a weird batter, was weirdly proportioned and bland."
• "Fried rice had a metallic taste that I’ve never tasted before."

Service

Pros:

• "The waiter is incredibly friendly and helpful."
• "The wait staff is the most wonderful and friendly and fast I've ever seen."
• "Mike was so kind and attentive and made our dinner so wonderful."
• "MIKE is beyond amazing he has superior customer service."
• "The staff is very courteous and social."
• "Wait staff is really attentive."
• "These gentlemen were and are always attentive, pleasant, respectful."

Cons:

• "They served us the tea which turned out to be 9$ without us knowing."
• "Server also kept hurrying to get our dishes even if there is still some food in it, and while we were still chewing our food."
• "Service was poor -had to get everything myself- the waitress complained about us because she gave us 2 dirty chopsticks."
• "Extremely rude waiter, no one was in the front door."
• "We never got water refills."
• "The waitress kept walking away from us before we were finished ordering."
• "The server was bluntly rude."

Ambience & Cleanliness

Pros:

• "Mr.Chen has always done a great job with the atmosphere and staff."
• "Going there is more of an experience with Chinese artwork, red, gold, and black colors tastefully adorning the walls."
• "The restaurant is spacious and the ambience is really comfortable."
• "The place was bright and clean as well as nicely decorated."
• "Never had to wait long to be seated whether alone or with a group, service is prompt and friendly."
• "The bathrooms were clean and well kept with supplies."
• "Awesome & Authentic Asian Dining Experience in a Very Traditional and Clean Restaurant."

Cons:

• "The restaurant itself seemed to lack proper cleanliness and hygiene, evident throughout the premises."
• "We were served water in unclean glasses, indicating a lapse in hygiene standards."
• "Chips get reused from one table to the next."
• "The new location is okay but (in my opinion) lacks the ambiance of the former."
• "It's very greasy. Even the soup."
• "To top it off, the front entrance smelled like Clorox."
• "The aged waiter accidentally spilled water while clearing our table was handled quite insensitively."

Value

Pros:

• "The serving sizes were huge especially with how well priced the dishes were."
• "Between the lunch special and dumplings we spent 30$ for two people on a filling lunch stop."
• "The food is delicious and well priced."
• "Where you and your family are served greatly, and where you get the most for your money."
• "The costs are not bad considering all this customer received."
• "We had won ton soup for two which was amazing, a pork egg roll and beef on a stick all for 27.00."
• "Each portion of the meal is large, and one portion can feed two people."

Cons:

• "They served us the tea which turned out to be 9$ without us knowing."
• "The entrees are more expensive & if you AREN'T careful during take out they will sell you an expired bottle of soda."
• "Highly disappointed to see the bill was 15$ more than what they charged my card during pickup."
• "The price? about $30 higher than reasonable (before the credit card surcharge)."
• "Extra charge for using credit cards even dishes were pricey."
• "Overpriced and the minced pork rice is so watery and everywhere on a shallow big plate."
• "We paid almost $30 for this trash."