"The soup dumplings are back and delicious as ever."
"The food was amazing! Beef in chili oil is a definite must and the pan fried dumplings are huge!"
"Their soup dumplings was delicious. It was light and flavorful."
"The food was excellent."
"The food was pleasantly delightful! I tried the regular pork soup dumplings, crab soup dumplings, spinach with garlic, dan dan noodles, and wontons in chili oil. All were amazing."
"The food was great. We got the 2 soup dumplings, pork dumplings, chicken dumplings, & green beans and all was amazing."
Cons:
"The portions here are wildly small and insanely overpriced for what you get."
"The crab ones were less good, but still delicious."
"Also got the shrimp xiao long Bao which were fine but nothing special."
"The food was alright. I got the Dan Dan noodles and wonton in chili oil. All I could taste in the noodles was hot oil."
"The truffle soup dumplings did not taste like truffle, they weren’t bad but def couldn’t taste truffle."
"The food quality is bad; the MSG level is off the chart."
"One of the worst restaurants I’ve eaten at in New York City, everything was too salty and oily."
Service
Pros:
"The staff were nice, efficient and the food arrived pretty quickly."
"The service was good. No complaints at all."
"The service is friendly."
"The service is good considering how busy they stay."
"Servers were very attentive and got the food pretty quickly."
"Service was great, the young lady attended to us as soon as we came through the door."
"The service was excellent as well. Very friendly, attentive staff."
Cons:
"Rudest, most condescending staff I've seen in my life."
"Service - not good."
"The service was nice but inattentive we had to ask for napkins 3 times."
"Nice looking restaurant with service meant for cheap restaurant."
"The service has changed from a standard sit down dinner with wait staff to more of a self service model."
"Service was also disappointing considering it wasn’t busy at all."
"Customer service was a 1/5."
Ambiance
Pros:
"Vibey place (a bit dark, nice atmosphere) and fair prices."
"Restaurant itself is much nicer than many of the comparable places down in Chinatown."
"The atmosphere was nice. Space is dark but tables are subtly lit."
"The ambiance is also very nice - it's a bit darker, and there's music but it's not too loud that you can't have a conversation."
"Very unassuming from the outside but the inside Decor is cool industrial vibe."
"The location and interior design are very pleasant."
"Great atmosphere, great place to hang out."
Cons:
"The atmosphere is not as energetic."
"The restaurant is very loud at dinner time."
"The restaurant wasn't too clean either. Washroom floor was all grimy."
"The place is also really dark for some reason."
"Place is VERY small though, no high chairs for kids, and no Amex."
"The service was a little odd too, being instructed to have a seat, and then make your order at the counter threw me off."
"The restaurant is very loud at dinner time."
Pricing
Pros:
"Nice, clean and quite cheap."
"The food was good and reasonably priced."
"And the lunch specials are excellent -- a really large portion for a very low price!"
"Most things on the menu are under $15."
"Good food with reasonable prices."
"Lunch specials are cheap. The serving size is filling."
"Did I mention the food is amazing and shockingly affordable?"
Cons:
"A little expensive."
"At $26 it's quite a rip-off."
"The main issue is the pricing. Xiao Long Bao are priced appropriately, but pretty much every entree is EXTREMELY overpriced, even for the area."
"Unreasonably high price. Paid over $110 for 2 people."
"Menu is overpriced and entrees do not come with rice, that's extra."
"Overpriced. I simply ordered General Tso Chicken (that came with white rice) and shrimp fried rice, and it costed $32."
"A little overpriced but still great and authentic tasting food."