Address: 2399 Richmond Ave, Staten Island, NY 10314, USA
Phone: +17184947600
Rating: 4.9
based on 423 reviews.
Customer Service
Pros:
"Their commitment to ensuring I left satisfied was evident every step of the way."
"Eugene was our salesman and we couldn't have asked for a better service."
"Your technicians were very efficient and careful during the installation and insured it was operating perfectly before they left!"
"The whole experience was really good and fast. Vinny helped us get what we needed in a timely manner and was nice and funny which made shopping a lot less stressful."
"Jimmy was the absolute best part of our experience here."
"She has been very informative, knowledgeable and is very customer service oriented."
"I would like to give a big thank you to James my salesman. He truly is an asset to your business."
Cons:
"I called Monday and spoke to a female. She was the least helpful and even told me essentially that I was screwed and stuck with a defective tv."
"Walked in today and the salesman that approached us was not very knowledgeable or helpful."
"I went on a Saturday to look around and see what I could buy. Passed by a couple of employees around the store. None greeted me nor asked if I needed any assistance."
"New construction an I purchased all kitchen appliances from this store during their Black Friday Sale... All I got from her is we cant, we wont I cant help you. Basically ZERO satisfaction."
"the day for delivery, I got two man came and when they look at my house, the driver complaint 'Serious too many step of stair to go up and your door too small'... actually they just turn around and asked me 'so you don't want it right, then they just kick and put back the machine back to the truck and left."
"I would never spend another dime in this store. Buyers beware. Unprofessional management is a fact."
"Purchased all new appliances. Microwave delivered and didn’t work."
Product Quality and Selection
Pros:
"I went with a JBL and totally happy with my purchase."
"They are friendly and helpful, prices are reasonable and their warranty on appliances are great."
"I am very happy with the service and price."
"I am very happy with my TV, they also checked the TV to make sure it was in good working condition and that it was not damaged."
"Just purchased a refrigerator for an amazing price."
"We had a great experience here purchasing a washer/dryer."
"Great job and wonderful air conditioner!"
Cons:
"Inside was full of dead bugs (gnats?) on plastic packaging."
"Had a technician come out and it was scheduled to be replaced under warranty. 2nd one finally came and the door was scratched and my wall damaged during the installation."
"My new 75” 4K Smart TV had a few dead pixels near the center of the screen."
"Also lower rail that receives the louver frame was bent."
Delivery and Installation
Pros:
"As a loyal customer we were given FREE delivery & installation of our new washing machine 😀 BIG INCENTIVE TO CONTINUE OUR LOYALTY WITH PC RICHARDS as there are so many other options out there."
"They also cheerfully handle all of the installation and delivery."
"They plug the tv in in front of you to make sure it’s working, no display issues or screen cracks."
"Mario also promise that he will set up the different driver to delivery for me, and the driver came with very nice, just do all their stuff with no complaint and left."