P.C. Richard & Son Reviews Summary

Category: Appliance store

Address: 501 NJ-28, Raritan, NJ 08869, USA

Phone: +19082187800

Rating: 4.9
based on 291 reviews.

Customer Service

Pros:

  • "E was super helpful, informative, and patient providing excellent customer service and ensuring that all my questions and concerns were answered."
  • "Because of his excellent customer service I have become a loyal PC Ricard customer!"
  • "Customer service is excellent!"
  • "Their professionalism and customer care exceeded my expectation."
  • "Eronini is very knowledgeable and helped answer any questions I had. He is very patient and genuinely cares about the customers."
  • "Eddie's exceptional product knowledge and friendly nature made the shopping process a breeze."
  • "A very happy customer. Would highly recommend Doug for your next major appliance purchase."

Cons:

  • "They were curt, cold, and unfriendly and damaged (scratched) the left front side edge adjacent to the center of the door of the dryer."
  • "Two PC Richards technicians just reversed a door on a newly purchased clothes dryer. They were curt, cold, and unfriendly."
  • "When questioned on the minor damage, the lead technician denied any responsibility and was unapologetic."

Product Quality

Pros:

  • "This is our second major purchase from PC Richards and again we truly feel that we are buying with confidence."
  • "The products recommended were built to last."
  • "We love this huge Samsung fridge/freezer with a beverage center! It’s amazing!"
  • "Happy with LG washer and dryer I purchased from PC Richard."
  • "The experience I had ordering a small propane grill as a gift and managing a unique delivery process was made extraordinarily less stressful with Eronini's amazing customer support."
  • "Eddie understood what I was looking for and provided helpful recommendations so I could make a decision on which model to purchase."
  • "Eddie O’Hare... was extremely knowledgeable and very helpful in our decision making process."

Cons:

  • "DON'T BUY AN LG OVEN HE PRETTY BLUE CERAMIC INSIDE PEELS OFF AND CAN GET INTO YOUR FOOD---RICHARD DENIES REPLACEMENT AND THE MFG. IS USELESS AS WELL--NO STARS HAD TO ADD ONE."
  • "We had to replace a Samsung gas range we foolishly bought 'on sale' at Costco. After only 4 years, it died."

Price and Value

Pros:

  • "Rich was able to give me a great price."
  • "Doug helped us find the perfect washer, dryer and fridge at amazing prices!"
  • "Price of the package was same at both places. They do also have a great collection in stock in the store to see it before buying."
  • "John was able to set us up with a washer, dryer, microwave, oven, and dishwasher for an incredible price that could not be beat."
  • "Prices were excellent, too."
  • "PC Richards came in with the lowest price for a new washer and dryer in comparison to the local competitors in the local area."
  • "Efrain was outstanding and patient. He hooked us up with gift cards and made sure we took advantage of every rebate and discount applicable."

Cons:

  • "However, I'm still not sure how much will be rebated to me in total and the process could have been better explained."
  • "DON'T BE PRESSURED INTO BUYING THEIR USELESS WARRANTY--THEY EITHER DON'T KNOW HOW TO FIX SOMETHING, PARTS ORDERED NEVER COME."

Delivery and Installation

Pros:

  • "I received a new washer/dryer combo in 2 days and it was a smooth installation in a very tight space."
  • "The crew did a fantastic job and removed and re-installed by front door as well without complaining."
  • "The delivery guys were on time, they were able to bring it upstairs without a problem. Not even a complaint. They were extremely professional and courteous."
  • "Folks that delivered the range were caring and careful, on time and very courteous!"
  • "He was also able to get me very fast delivery and installation, as well as the best price I was able to find for each unit by a good amount."
  • "Our experience with P.C. Richard exceeded our expectations—especially the service provided by Eronini on the phone and Mauricio and Franklin with in-person delivery and installation."
  • "The delivery men for the washer/dryer and the dishwasher were all polite and respectful of our home."

Cons:

  • "Would not allow these individuals in my house again."

Thanks! Your review is awaiting moderation.