"E was super helpful, informative, and patient providing excellent customer service and ensuring that all my questions and concerns were answered."
"Because of his excellent customer service I have become a loyal PC Ricard customer!"
"Customer service is excellent!"
"Their professionalism and customer care exceeded my expectation."
"Eronini is very knowledgeable and helped answer any questions I had. He is very patient and genuinely cares about the customers."
"Eddie's exceptional product knowledge and friendly nature made the shopping process a breeze."
"A very happy customer. Would highly recommend Doug for your next major appliance purchase."
Cons:
"They were curt, cold, and unfriendly and damaged (scratched) the left front side edge adjacent to the center of the door of the dryer."
"Two PC Richards technicians just reversed a door on a newly purchased clothes dryer. They were curt, cold, and unfriendly."
"When questioned on the minor damage, the lead technician denied any responsibility and was unapologetic."
Product Quality
Pros:
"This is our second major purchase from PC Richards and again we truly feel that we are buying with confidence."
"The products recommended were built to last."
"We love this huge Samsung fridge/freezer with a beverage center! It’s amazing!"
"Happy with LG washer and dryer I purchased from PC Richard."
"The experience I had ordering a small propane grill as a gift and managing a unique delivery process was made extraordinarily less stressful with Eronini's amazing customer support."
"Eddie understood what I was looking for and provided helpful recommendations so I could make a decision on which model to purchase."
"Eddie O’Hare... was extremely knowledgeable and very helpful in our decision making process."
Cons:
"DON'T BUY AN LG OVEN HE PRETTY BLUE CERAMIC INSIDE PEELS OFF AND CAN GET INTO YOUR FOOD---RICHARD DENIES REPLACEMENT AND THE MFG. IS USELESS AS WELL--NO STARS HAD TO ADD ONE."
"We had to replace a Samsung gas range we foolishly bought 'on sale' at Costco. After only 4 years, it died."
Price and Value
Pros:
"Rich was able to give me a great price."
"Doug helped us find the perfect washer, dryer and fridge at amazing prices!"
"Price of the package was same at both places. They do also have a great collection in stock in the store to see it before buying."
"John was able to set us up with a washer, dryer, microwave, oven, and dishwasher for an incredible price that could not be beat."
"Prices were excellent, too."
"PC Richards came in with the lowest price for a new washer and dryer in comparison to the local competitors in the local area."
"Efrain was outstanding and patient. He hooked us up with gift cards and made sure we took advantage of every rebate and discount applicable."
Cons:
"However, I'm still not sure how much will be rebated to me in total and the process could have been better explained."
"DON'T BE PRESSURED INTO BUYING THEIR USELESS WARRANTY--THEY EITHER DON'T KNOW HOW TO FIX SOMETHING, PARTS ORDERED NEVER COME."
Delivery and Installation
Pros:
"I received a new washer/dryer combo in 2 days and it was a smooth installation in a very tight space."
"The crew did a fantastic job and removed and re-installed by front door as well without complaining."
"The delivery guys were on time, they were able to bring it upstairs without a problem. Not even a complaint. They were extremely professional and courteous."
"Folks that delivered the range were caring and careful, on time and very courteous!"
"He was also able to get me very fast delivery and installation, as well as the best price I was able to find for each unit by a good amount."
"Our experience with P.C. Richard exceeded our expectations—especially the service provided by Eronini on the phone and Mauricio and Franklin with in-person delivery and installation."
"The delivery men for the washer/dryer and the dishwasher were all polite and respectful of our home."
Cons:
"Would not allow these individuals in my house again."