P.C. Richard & Son Reviews Summary

Customer Service

Pros:

• "Justin Pearl was extremely professional and knowledgeable."
• "Jim Driscoll and his team answered by questions thoroughly and presented the options in a very objective way."
• "Very Friendly And Informative staff."
• "Staff is so helpful and friendly."
• "They really catered to my friend's needs they were patient and not pushy yet informative."
• "Richie, was very helpful and friendly! He answered all our questions and knew exactly what we were looking for."
• "Customer Service is consistently excellent regardless of who has assisted me, as well as clean and fast."

Cons:

• "The tech seemed like he was in a rush to finish as if he wanted to get off early."
• "Definitely won’t be coming back to this location."
• "Sales person greeted us pointed to the refrigerators said nothing and could care less after that. Zero interest in making a sale."
• "They want to sell useless warranties, and you are an idiot if you don't buy one."
• "The tech left a bad taste in my mouth. I am no longer a PC Richard customer."
• "Horrible staff, they have no idea what they’re doing."
• "Rude, rude, rude. I recently visited the store location with my cousin, who was in the market for a new bed the salesperson was very abrupt and it appeared we were bothering him when she wasn't sure what she wanted."

Product Knowledge and Assistance

Pros:

• "Steve N goes out of his way which is hard to find when it comes to a store like this."
• "Ather really appreciate the great service and seamless transaction at the PC Richards Rockville center location."
• "Steve’s professionalism and courteous mannerisms really put our trust in him."
• "I would like to share the very pleasant shopping experience I had at the Rockville Center PC Richard's."
• "Can’t stress enough, if you were looking for a friendly community oriented establishment for your electronics, or what looks like anything based on their inventory, consider PC Richards in Rockville Center."
• "I would never think of going anywhere else and I give P.C. Richard an A+."
• "Salvatore is an asset to the PC Richards family."

Cons:

• "I went to this store on several occasions as I was hesitant to make an expensive but necessary purchase. I was continually met with uninterested sales people."
• "I had decided to call the Rockville Centre, being I am originally from NY, and the 5 different people I spoke to at the customer online service could not assist me. they were also very nasty."
• "But based on my experience here 2 stars it was very disappointing."

Value and Pricing

Pros:

• "We needed matching appliances for an apartment we were renovating and he helped us find appliances that really made the apartment look high end for a low price."
• "You simply cannot beat the pricing and delivery time."
• "He worked with us to get us the best deal."
• "We are so happy with our purchase & their prices were not even comparable to anywhere else."
• "Rich Scotti is very knowledgeable about the products and was able to get me the best prices."
• "Charlie has been at that store for 28 years! He was awesome and received a discount of over $200 for a nice SS whirlpool fridge and stove!"
• "They beat everyone and to top it off, they made us aware of multiple promotions available to us because we purchased this package."

Cons:

• "None"

Delivery and Installation

Pros:

• "P.C. Richard has a system where you are always in the loop with the time that they will show up at the door with your purchase."
• "Delivery was fast thanks to Steve the manager."
• "Delivery happened a few days later. The store called, the warehouse called, and the delivery guys called to confirm what time they would be arriving. They were actually early. The delivery guys were polite and helpful."
• "Had it delivered in a few days."
• "We just had a wall ac unit installed last weekend and the installers were great. They left no mess and the work came out perfect."
• "Also, made sure I get the product delivered by very next day."
• "Helped me pick out a new dishwasher fast and I got a delivery date within 2 days."

Cons:

• "None"