Address: 1345 Sunrise Hwy, Bay Shore, NY 11706, USA
Phone: +16319698600
Rating: 4.9
based on 349 reviews.
Customer Service
Pros:
"I had the pleasure of interacting with Chanel from bay shore P.C Richards and what a great experience that was."
"Absolutely incredible experience here! Our sales person Jane was so knowledgeable and really helped us find the perfect item to fit our lifestyle."
"The customer service provided by Julio was outstanding!"
"Aaron was so helpful and stayed late to help me select my tv."
"Our salesman Jay R was so Amazing! He made me feel like my purchase was important to him."
"I just want to say how happy I am that I did stop by PC Richards in Bayshore. The entire staff was very polite and professional."
"Everyone at the PC Richards store in Bay Shore is a pleasure to deal with starting with Tito the store manager."
Cons:
"This wasn’t the first time we’ve received terrible service and had a bad experience with PC Richard."
"I would recommend finding another store to do business with as this level of incompetence is unacceptable."
"I am nothing but displeased with the service PC Richard's has provided my family over the last 3 weeks."
"Ive been a customer to PC Richards for 40 years and ive never had an issue. I currently have no resolution to my situation and am stuck with a non working dishwasher that is falling out of my damaged cabinet."
"They have absolutely no idea what they’re doing."
"THE WORST online experience I’ve ever had."
"The salesman was knowledgeable but very unfriendly and with attitude."
Product Knowledge
Pros:
"Jay is the best! He is very knowledgeable about the products he sells."
"George Jackson was a phenomenal salesman. He answered all my questions with expertise."
"David Harrison was the absolute best. Very patient and knowledgeable."
"Matt... knew what he was talking about."
"Dave was very knowledgeable, took time to understand our specific needs and gave helpful dedicated advice."
"Stephen was absolutely amazing."
"Jane was super helpful and very knowledgeable about the items we purchased."
Cons:
"Spoke to 6 different online sales reps and no one could give me a straight answer."
"I went in there looking for a specific brand of appliances and expressed this to an associate who i will not name. He badmouthed the brand I wanted and tried to push another brand on me that I did not want."
"This salesperson (Donald 10024) continued to treat my parents poorly and refused to listen to important information regarding the dimensions of my houses entrance."
"An ill-equipped delivery crew was sent on Thursday and again proceeded to belittle me and my father about not notifying PC Richard's regarding the difficulty of delivering my fridge."
"After paging the manager, she then approached the cashier to show her how to complete the transaction. She was abrupt and not someone I would want greeting my customers."
"I felt as if this was a lot of stress just to buy a 30 dollar headset."
"I ordered a headset with microphone for curbside pickup... I felt as if she was being quite difficult and offsetting."
Delivery & Installation
Pros:
"The delivery/installation men came in very politely and gave me time to see exactly where I wanted to mount the tv on the wall."
"David Harrison helped us to get next day delivery and overseen the whole process."
"Thank you to PC Richards for your expert advice, delivery and install. You did it again!!!"
"The delivery team was also fantastic. They noticed some of my washing set up was old and corroded and they took the time to replace all of my water hoses and other parts."
"It was installed today by Eddie and it fits perfectly!"
"We left the store very happy with the price we paid and delivery was schedule within days."
"We had a great experience - service was word class!"
Cons:
"Non delivery on one day turned into a fiasco the next day where they lost our order and delivered it to the wrong person."
"I recently purchased a Fisher & Paykel dish washer... they damaged 2 cabinets one on each side of the dish washer."
"They installed the fridge successfully; however, that was at the expense of my brother's handcrafted wood project and the back of my front door."
"today my dish washer was delivered and installed my fridge was next but the delivery guy slipped and dropped my fridge made a dent and couldn't install it."
"Had a damaged AC delivered. It took over a week and a half to get replaced."
"Darrell was finally able to assist but replacement took too long."
"I bought an expensive refrigerator and when it was delivered it had a small scratch inside the unit."