"I was completely impressed with their professionalism and customer service."
"This food is BOMB & I appreciate the good customer service the rest of the staff had."
"The service was great thank you the tall guy I can’t Remember your name I apologize but also thank you to Lona."
"The service was amazing."
"The entire staff that works there are amazing, very courteous and hard working."
"The staff was very helpful explaining the menu since it was our first time there."
"Special thanks to Brandon for his superb customer service!"
Cons:
"The service here is terrible the workers are nasty!"
"The service here could be worked on."
"As an Uber eat driver, the female there were pretty rude."
"They obviously don't care and I cannot express strongly enough how disappointed I am in their lack of interest in getting an order out."
"Worst customer service at this place."
"The employees at this location not all but always seem to have an attitude."
"The service is consistently horrible at this location."
Food Quality
Pros:
"The food was good and seemed fresh."
"This was such a good and healthy meal and refreshing after eating out a ton while on vacation."
"The prices are amazing for the food quality and the portions!"
"Food is amazing."
"The food is always flavorful and fresh."
"The harissa sauce is really delicious, and the portions were generous."
"The food is always fresh and the workers are so fast and clean."
Cons:
"Their falafels are not good. They should not be called falafels."
"I’m not paying $14 for withered lettuce."
"Both orders contained crunchy rice and there were ingredients that were not added into my bowl that I’d paid for."
"Salad leaves are always wilted at this location."
"The food is routinely not fresh, they consistently reuse old meat from previous days without even reheating it."
"Not my kind of food - way too plain."
"The food always taste like it’s a day old or it’s very cold."
Management and Organization
Pros:
"Tim the manager is a great leader!!"
"The managers are very nice too."
"Mr. Mohamed went above and beyond to understand and to make me feel comfortable which drove me to ask questions and I was able to get the food I really wanted."
Cons:
"Awful experience, terrible supply chain."
"Either a bad manager or a total loss of organizational skills."
"Management needs to be better organized to fulfill deliveries instead of putting deliveries to the side."
"It seems that mismanagement is the issue here."
"MANAGEMENT IS TERRIBLE!!! STAFF EMPLOYMENT RATE MUST BE AT 0. EVERYONE QUITS AFTER A WEEK. DO BETTER!!!!"
"This restaurant needs better management before it really goes down hill."
"Clean, decent price, fast service and excellent customer service."
"The ambiance here is always inviting and comfortable."
"The food is always fresh and phenomenal their natural drinks are always refreshing after a meal."
Cons:
"Far be it from me to disrespect service workers right now of all times, but the cashier was handling food and money without removing their gloves and that's disgusting."
"The way how cava general managers treat there employees is DISGUSTING!"
"Staff was unprofessional and service was unsanitary."
"The floors are absolutely filthy."
"The toilet had never been cleaned, the three essential items required to complete the process was missing."
"This used to be so clean but now it’s so dirty the tables are sticky and there is crumbs all over the table."
"Tables are dirty with no one on the floor cleaning up."
Value for Money
Pros:
"They give you your monies worth!"
"Good food and great value, very healthy portion for how inexpensive it is."
"CAVA's Mediterranean cuisine is reasonably priced and does not compromise on quality."
"CAVA is one of only a handful of restaurants in downtown Brooklyn that gives you your money's worth."
"The $ also fairly priced."
Cons:
"I ended up wasting money for an order I didn't even eat with no refund."
"To spend $27 on ONE bowl (with delivery, tax, etc) and not even get the pita that I ordered is frustrating."
"Basically paying the same amount of money for less food."
"I ended up paying too much for just rice, lettuce, cucumbers and corn."
"Now service is going down and prices are going up."