Sam's Club Reviews Summary

Product Selection and Availability

Pros:

• "This location seems to have a lot more to choose from and I can always find everything I'm looking for."
• "You can always find most of what you're looking for here in bulk and at a reasonable price."
• "Store was spacious, well stocked, easily accessible help, short lines and actually one of the best Sam's I've been too."
• "Sams was well stocked with everything I needed. The store was clean and the associate were very helpful."
• "This Sams is always organized and stocked."
• "Seemed well organized and well stocked."
• "Love this sam's club. Store is clean and well stocked."

Cons:

• "I've also bought expired goods from them without realizing."
• "Disappointed that they stopped carrying 2 products that I was able to find there for years at a reasonable price, bummer."
• "There were quite a few items that did not have prices on or near them."
• "Out of stock on water numerous times and i had a bad customer service experience."
• "Was there yesterday. Years ago, they had much better selection."
• "They also rearranged several isles and since there is no signage good luck trying to find things."
• "Not good they didn't have several items that I needed and how come a$4.00 tub of country crock is now over $7.00."

Customer Service

Pros:

• "Manager Erica is excellent i had a problem with getting the wrong flavored cake and she fixed my problem with no hesitation and was very nice and professional and the reps at customer service were kind and helpful as well, u can tell they take there job serious and appreciate the customers."
• "Employees are nice and helpful and never had a problem."
• "The service was great. I'm always greeted with a smile."
• "Employees are always super nice and helpful."
• "Employees genuinely take the time to point you in the right direction!"
• "It’s a very clean store with friendly workers."
• "Love Sam's! Employees always helpful and nice."

Cons:

• "If I could leave 0 I would, for the first time ever I went to a sam’s club and not knowing anything about it was turned away in the rain at 9:50 am because I was not a “plus member”."
• "People are walking around with their masks below their chin. Cashiers are pulling their masks down at the register."
• "Wish I could give zero stars. Grumpiest and rudest people work in the auto center."
• "I saw several employees not wearing masks."
• "Very bad shopping experience! There are several cashiers who have serious racial discrimination."
• "The older lady with real short hair was rude."
• "Really sorry 😢 to let you guy’s know that... the young lady showing me attitude then I ask for manager and manager came out and started with me Aggressive behavior."

Shopping Experience

Pros:

• "Even when it’s crowded the aisles are large enough where the crowd rarely becomes an issue."
• "HIGHLY RECOMMEND the Scan and Go app, cuts checkout time to nothing."
• "Very busy the lines were long. However, I scan&go and pay with my phone go right to the door skipping all the registers."
• "I walked right up to a register, no line."
• "Great service all the way around. I had tires rotated and did shopping and the interaction with all the employees was positive and the store is well stocked."
• "I love the new self scanners. Usually I can scan and go in less then a minute."
• "Everytime I go there for like 5 things and end up leaving with 20 because the prices are too good!"

Cons:

• "Had to reneu card. See that they put in 1/2 self help registers...not happy people loosing their jobs..."
• "Then there was the long line trying to leave the store."
• "Having to wait in line for someone to check your receipt."
• "Pick up order waiting is too much, as there is no one at the pickup area to get the receipt printed and the receipt printer doesn't work for the first time !!"
• "Well went there and the line was around the whole building so winded up leaving & went to walmart instead. Sadly was really looking forward to going to sams but it's ok just wasn't standing in that line..."
• "Can get a good bargain if you know how to shop. But...I hate the line to get out of the store."
• "Lines were long."