"Everyone is very knowledgeable, friendly, helpful and courteous."
"Our experience with our salesperson, Luci, was amazing!"
"David Persaud and the whole team at Pepe Cadillac are awesome! Tremendous customer service, fast and simple process, and best of all no surprises."
"Grisneidy listened attentively to my needs, showed me a range of options that fit my budget, and answered all my questions with patience and knowledge."
"The sales rep Marsela was WONDERFUL!"
"Luci and Victor are the best out there."
"Harold at Pepe Cadillac was so helpful during our car buying process."
Cons:
"Please avoid this dealer if you're looking to buy a new vehicle."
"Very unpleasant experience. Begged me for a $1k deposit then I had to chase the salesperson."
"Harold was only focused on profit instead of the customer, was willing to completely ignore someone's deposit for a chance to make a penny more, and overall lacked any and all business ethics."
"Very unprofessional. Salesman gave me a price for my trade in then at the last minute made it $4500 less."
"I would never set foot in this place ever again, I felt so mistreated and criticized."
"Worse experience ever, this dealer wasted my time when I waited two months for a pre-order Cadillac Escalade ESV 2022."
"Salesperson Jack stopped replying to my emails when I asked about bringing my trade in vehicle for an appraisal."
Sales Experience
Pros:
"Did not feel pressured to buy."
"I never felt pressured into anything and the transaction was extremely pleasant."
"They go above and beyond to give the best deals/prices possible."
"Always received prompt and courteous service from them and always honest and accurate pricing."
"This dealership has EXCEEDED every other dealership I have dealt with in over 20 years of car buying/leasing."
"The entire staff at Pepe Cadillac conducts themselves with high professionalism."
"This was the smoothest car shopping experience ever!"
Cons:
"Thank you for ruining my already troubling credit score."
"Kenny... must have seen a dunce face on my husband and I."
"In essence they told us to 'take a hike' and that Pepe will NOT help in any way."
"I have worked for many dealerships, managed several and have never been exposed to such lack of professionalism, and rudeness."
"Clearly R.D. and Pepe took advantage of inexperienced buyers."
"I am completely dissatisfied with their work trust me nothing is cover in cpo when u go there they will never find the problem."
"Worst service dealer…ever…. do not take your car there for any service they took 3 hours just for a recall."
Vehicle Service and Maintenance
Pros:
"Also, Sam and the service team make sure you’re always taken care of and have an enjoyable experience whenever you go in for maintenance."
"Had my Cadillac SRX serviced at Pepe Cadillac in White Plains and the service was great as always."
"The service department was ready for me at the appointed time, the service representative was courteous and friendly."
"Ron, Mike and the service staff are true professionals who value the customers time and appreciate them."
"The servicing of your vehicle is done well and in a timely manner, no doubt by very skilled mechanics."
"Thank you for the fast response and rapid resolution to my service issue."
"The service here is excellent. Had an emission system problem and they took great care of my car."
Cons:
"Literally the very next day after we took delivery, check engine light came on."
"The service department at Pepe Cadillac does not match up with how much you pay for the car."
"Ended up bringing it back three times for the same issue, they finally figured out what was wrong with it and corrected the problem."
"Whenever you try to schedule service, they will never have a car avail as a loaner."
"Once warranty is finished than they can find everything magic since now u pay money stay away go to local mechanic they will do it half their price."
"I was having some problems with the truck, I called them few times... and they never got back to me."
"But since my second visit in regards to the scratches on my windshield, the service manager said that the scratches could not have happened at their dealership."