"Total Wine has EVERYTHING and at the BEST prices."
"It's like a supermarket of alcoholic beverages but without the stress of one."
"This place is amazing. If you are a wine lover you will NOT be disappointed."
"They have hundreds upon hundreds of wines, spirits and beers from all around the world."
"Amazing selection! They have almost every single variety of any liquor produced and almost every brand."
"Large but well curated. Almost any wine, liquor, beer or cider you'd want is in stock."
"The selection they have is crazy."
Cons:
"Used to love this place until they changed their store layout!"
"The store is called Total Wine, but they don’t carry any muscadine wine."
"Popular items like my favorite brand of Egg Nog, Irish Cream, Bourbon, and California Wine were not in stock."
"They only had one Tokaji Furmint the last time I was in, so that was a bit of a miss for me."
"But they usually almost always misrepresent the wines they have in-stock when you order online."
"The only bad thing was that we couldn't find a specific wine."
"For some reason there were no empty boxes in the store to put over a dozen bottles I bought into to go the car."
Customer Service
Pros:
"Friendly, patient and knowledgeable. Great recommendations."
"The staff is knowledgeable, very helpful, & always pleasant & courteous."
"The staff went above and beyond to find out where I could get it."
"The staff is really helpful. They can help to select and find a right bottle."
"Mike the manager is constantly making sure every customer is happy and goes above and beyond to make sure that we are treated like valuable customers."
"The staff is very attentive and knowledgeable."
"Professional and friendly staff."
Cons:
"First call I got on hold and was disconnected (seemed on purpose)."
"I found his tone to be very rude and unprofessional."
"Last Friday's visit was awful... He very rudely said they had none."
"Horrible customer service from their manager toffic. He is rude, unapologetic and thinks he knows it all."
"Cashiers at checkout somewhat lack the social skills and appreciative demeanor you anticipate."
"The service was rushed and the store managers made me and my aunt feel unwanted in store where I spent 70 dollars easy on a few items."
"The old man by the front of the store was incredibly rude and was lacking common sense."
Store Experience
Pros:
"The design and physical details of this space. It is fantastic, lux, well laid-out, and very satisfying."
"Just left the store. Loved the place, very organized, a lot of options to choose from."
"Store very clean and organized."
"The building is well organized and has a fresh feel to it."
"Large, clean, well-organized, store with fairly priced product."
"It's a definite super store with wide aisles that are well stocked."
"Very clean and well-stocked store."
Cons:
"Employees either have mask only covering face not nose or take off multiple times."
"Manager wasn’t even wearing his mask properly and was not following social distancing guidelines."
"Parking lot is an issue. Hard to find a spot and is very active with people that can’t drive."
"Parking can be a pain on weekends and getting there is hard for anyone due to route 4 and other local streets."
"The parking lot is okay but some people just don't know how to drive or park."
"Parking can be hard sometimes."
"The challenging u-turn and approach from Route 4 eastbound is quickly dismissed once you enter."
Pricing and Deals
Pros:
"Best prices I can find across the board on all their liquor."
"They also have what I believe to be, the lowest prices around."
"Great buys with club card - buy more and save."
"Their prices cant be beat by anyone, anywhere."
"Great prices compared to local corner liquor stores."
"Their prices are very competitive."
"The prices are pretty reasonable."
Cons:
"Waste of extra money for shipping; will just eat the loss of money as this is not worth it."
"Definitely avoid buying other things like snacks here, they definitely overcharge for those."
"Disappointed...i purchased an Ardbeg Scotch, their website said $82, but the shelf said $99."
"I think they successfully convinced a lot of people to make this their 'go-to' wine store by default... then I noticed a fairly big price increase across the board."
"There are no real bargains to be had as their prices are not that competitive."
"Some good deals, some not so good."
"Seems their sales people are 'always' trying to dissuade you from buying your selected wine with a cheaper, more profitable (for them) wine."