Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "It was an amazing experience and Mr. Shanto Das really took great care of us."
• "Guy Lafaille was incredible. His whole demeanor was soft spoken and very well understood what I was looking for."
• "Ms. Shereen Islam welcomed us as soon as we entered the store. Showed us all the mattresses with patience."
• "Walked in spontaneously with my mother into the Jamaica location. And was greeted by Marsha Ragland. She is the kindest & most helpful salesperson I have ever come across."
• "THE EXPERIENCE WAS EXCELLENT.. THE SALESMAN RAJ WAS VERY KNOWLEDGEDABLE AND PUT NO PRESSURE ON ME."
• "Shareen Islam was very helpful, very informative and patient."
• "The customer service my wife and I received from sales clerk Mr. Guy Lafaille was exceptional."

Cons:

• "Furniture isn’t even good quality and not long-lasting."
• "Items are not available. Delayed delivery. Very bad quality product."
• "This is the worst mattress I can ever sleep on in my life and I bought it as is so I can't return it."
• "They delivered a broken leg dining table and not yet change it."
• "Bad customer service, they ignore to address customer's concerns effectively and efficiently."
• "AT LEAST I AM NOT GOING THERE ANYMORE!"
• "The worst experience of my life purchasing anything! WORST customer service! Extremely RUDE managers!"

Delivery Service

Pros:

• "Delivery was fast and easy! The men who came were sweethearts!!!!"
• "Lift chair was needed as soon as possibly and ultimately was delivered in about 24 hours!"
• "The guys who delivered my furniture took such good care of it bringing it all the way from NY."
• "Today, two very nice men came and delivered my new beautiful Beautyrest Black king mattress."
• "The delivery was seamless, thorough and quick."
• "Good Afternoon Staff! Thank You! The price were great and the displays are great. I received my chairs and They are Beautiful plus I Loveeeeeee them👌🥰🌟⭐⭐💞The delivery men were great and they put the chairs where I wanted them."
• "The 2 delivery guys were awesome, so kind and polite."

Cons:

• "Verry bad delivery survice they need to improve some stuff make you wait the time and day they gave never show up later call them they say not deliverying today bad survice."
• "Delivery was late. No phone call no apologies."
• "Was not happy about the false delivery date very misleading very expensive than competitors."
• "Another salesperson (a man in a suit) is LOCKING UP THE FRONT DOOR. Didn’t bother to say anything to us."
• "Very bad experience, lack of professionalism, very dishonest, very unhelpful salesperson, so tricky and clever."
• "I've been waiting 2 months for a bedroom set delivery. How is it that twice an item comes in damaged and then the 3rd time it comes, they schedule a delivery by not calling the customer."
• "Ordered online. The Customer Service reps call and schedule appointments with you but the day of delivery they don’t show up."

Product Quality

Pros:

• "Thank you to salesman Guy Lafaille from the Jamaica location. Our search is over! RF has beautiful pieces and are of great quality."
• "We bought most of our home furniture from here and they have the highest quality plus excellent service."
• "I highly recommend buying from them. Love love love is the only word I can say because I love my furniture every second of my everyday."
• "I found exactly the furniture that fit my needs to match the design concept that I had envisioned for my space that was high quality and very reasonably priced."
• "I loved my king size bedroom set. It was so beautiful."
• "I was looking for a beautiful leather reclining sofa and loveseat set along with a six piece dining room set to compliment my open concept living/dining area."
• "The store has a lot of great selections on their showcase floors."

Cons:

• "Bought $800.00 mattress with 10 years warranty in 2018 and the mattress gave up in 2020."
• "When the couch was delivered, the bottom pegs of the couch were scratched and one of the bottom legs from the coffee table was cracked."
• "That platinum protection plan is a FRAUD... they will tell you it covered almost everything then when you call them for any cleaning or repair... NOTHING IS COVERED."
• "Furniture is OK, same quality as other visited places."
• "my experience went smoothly employees we talked too very personable, so we went through with our purchase of an L-shaped sectional, but I do have a sofa from raymour that fell apart hence the new purchase. It lasted two years.fell apart cushions and all the time will tell to see if this sofa last!"
• "Platinum protection is a BIG LIE. I have spent 20K on furniture included this protection plan, but they don’t cover any of damaged which are mentioned in the plan."
• "The sales are basically a lie. The supposed sale is canceled by selling you a thing or generally two that are deemed necessary."