The Mattress Factory Reviews Summary

Customer Service

Pros:

• "Jerry Polansky of the The Mattress Factory in Exton, delivered an awesome customer experience for me and my fiancee."
• "Jerry was amazing to work with. He took extra time to make sure we were happy with our purchase."
• "The salesman was professional and helpful."
• "Jerry, the store manager, is very professional and well informed about all products."
• "Steven was excellent to work with. Incredibly knowledgeable on the various features of each mattress and he was able to guide us to the perfect option."
• "Dwight was a pleasure to deal with in selecting my son's mattress."
• "Jerry was very patient and showed me a variety of mattress and did not push me toward the higher prices."

Cons:

• "I am disappointed and do not trust this place."
• "Following a very unpleasant visit to the Newtown Square location, I went to the Exton store."
• "Mattress firm was a disaster the people were rude and we walked out!"
• "The bed I received is incredibly hard, to the point where I wake up feeling like I'm sleeping on the floor."
• "I would have given 5 stars, however the delivery men left behind the trash for me to clean-up."

Delivery Service

Pros:

• "I purchased on a Saturday afternoon and the set was delivered on Monday morning."
• "Offered next day delivery."
• "On delivery day the time window was 10-2 and they came right at 10 so I wasn't stuck waiting all day."
• "Delivery was great took out the old, brought in the new, were friendly, and right on time as promised!!"
• "The delivery was prompt, fast and efficient."
• "Delivery was on time and super quick. They took away our old mattress and box spring without any issue."
• "The mattress was delivered the next day and that went just as smoothly."

Cons:

• "The bed I received is incredibly hard, to the point where I wake up feeling like I'm sleeping on the floor."
• "I would have given 5 stars, however the delivery men left behind the trash for me to clean-up."

Price and Value

Pros:

• "I had an awesome experience and didn’t pay an arm and a leg for it."
• "Jerry quickly helped us find a full size bed that is very well made and comfortable - at a great price!"
• "You cannot beat the price and they have various grades of product including probably the best Mattress I have ever bought for my bad back."
• "No haggle pricing with extremely quick delivery!"
• "Excellent price, excellent service, nobody in that store is pushy like other stores might be."
• "Delivery AND removal of old bed for less than others charge just to deliver it."
• "We needed to buy several mattresses from him and he gave us a great deal without having to negotiate much, his prices were really that good."

Cons:

• "The bed I received is incredibly hard, to the point where I wake up feeling like I'm sleeping on the floor."