La-Z-Boy Home Furnishings & Décor Reviews Summary

Customer Service

Pros:

• "The moment I walked in the door, professional, friendly, knowledgeable staff was ready to help."
• "Great customer service."
• "The guys were very nice, careful and professional. The couch looks great."
• "Finally, the manager Michael was very helpful in making design choices."
• "We went out for the sole intent on a new Lazy Boy chair for me (Linda) so many different choices but our very knowledgeable, caring customer Service rep made the experience of purchase quite easy."
• "Jim my sales rep was amazing! I didn't feel pressured and he listened to what I was looking for."
• "Steven Haas immediately took care of our request."

Cons:

• "He was rude, obnoxious and condescending."
• "I would advise people to avoid LEN because he basically TELLS you he is getting you a price when you NEVER ASKED FOR A PRICE."
• "But we also dealt with a man named Len at the store and he was horrible."
• "Customer service from her was lousy and someone should give her a class on training how to speak to a customer who doesn't agree with her."
• "The only complaint I have is that we made an appointment and our sales person was helping someone else at the same time."
• "The day of the scheduled repair the repairman called to cancel without giving me another date."
• "I'm giving a one because you cannot give a zero."

Product Quality and Selection

Pros:

• "Everything is super customizable and not everything needs to be purchased in brown like the other stores!"
• "Our design was fabulous and exactly what we wanted."
• "They were thorough in explaining the warranty and replacement policy and quality of the product."
• "The store itself has a wonderful selection of sofas, loveseats, recliners, and the like and knowledgeable salespeople and designers."
• "The quality of the furniture is beyond anything I ever bought."
• "Ridiculously large selection. Customizable furniture to get the combination of fabrics, basew, swivels, rockers of gliders..."
• "Great products."

Cons:

• "Bought my chair, and ever since I bought it, it hasn't worked properly."
• "Sales people were great. I purchased high end recliner couches but have had issues with the construction of both couches."
• "Comfort Care warranty program which is very expensive is absolutely horrible."
• "This still doesn't include the time for an onsite visit for someone to fix the furniture."
• "I regret buying my chair from Lazyboy."
• "Going on 4 months without receiving our couches is absolutely absurd and we wish we went to purchase our couches somewhere else."
• "The prices are very high and it would take months for delivery."

Delivery and Service

Pros:

• "Delivery was on time and efficient."
• "Delivery was great as communication was clear, the movers professional and early."
• "On delivery week I was given a choice of days for delivery, and the day before a 3 hour window."
• "Most delivered last week. Beautiful well made furniture."
• "Follow-up: Delivery went off without a hitch."
• "We did receive it close to a week ago and after learning how to use it, we are very pleased with it."
• "I just had my sofa and side chair delivered by Pedro and Will who were both so nice, caring and professional."

Cons:

• "If I don’t get a satisfactory update by this afternoon I will simply cancel the order and save myself $2000."
• "After the virtual appointment was unable to connect the company promptly canceled the appointment, and now we are unable to get another for 2-3 weeks."
• "But 10 weeks came and gone... Then we got ANOTHER email saying it would be an additional 2-4 weeks on top of that!"
• "Given the compounding delays in delivery, technical support, and customer service, we will still not have usable furniture 6 weeks after our initial projected delivery date."
• "The only thing I’d change is the price and the wait time for products to be manufactured."
• "We have to wait until late October for delivery."
• "Everything was fine until I received a call letting me know my sofa would be another 4 weeks delayed on top of the 10 weeks that I already waited."

Price and Value

Pros:

• "We find Lazy Boy to be very good value for money, Made in USA."
• "Discount was great!! A very nice shopping experience."
• "We recently stopped in on a whim really but ended up buying a $1600 chair that we purchased for $400."
• "So I definitely could not beat the price."
• "I purchased two recliners 15+ years ago... the chairs have served us very, very well."
• "We were able to purchase a couch that has pet resistant fabric."
• "have had La-Z-Boy chairs for over a decade from this store. the chairs are comfortable and easy to customize with your preferred fabric and options."

Cons:

• "I was kinda confused about the 'was/now' pricing."
• "I was not impressed with the what the store called sale prices."
• "The prices are very high and it would take months for delivery."
• "Comfort Care warranty program which is very expensive is absolutely horrible."
• "They are quite difficult to work with. The prices are very high and it would take months for delivery."
• "Going on 4 months without receiving our couches is absolutely absurd and we wish we went to purchase our couches somewhere else."
• "I'm giving a one because you cannot give a zero."