Sweet Dreams Bedding & Furniture Reviews Summary

Customer Service

Pros:

• "The staffs were very friendly and helpful especially Phill who was very professional and helped me pick the right mattress."
• "Great low prices and customer service was excellent."
• "Staff was extremely friendly and Helpful."
• "The service is absolutely amazing! From the get-go the ladies at the store were always very nice and helpful."
• "Everyone here is so great, a pleasure to deal with."
• "Jennifer the salesperson was knowledgeable and friendly."
• "The customer service is outstanding, they were very helpful with my order."

Cons:

• "Customer service is okay communication is okay delivery is okay was told a window time and they came after that so wasted a whole day staying home for them to come late."
• "Bought over 4k in furniture sectional was delivered damaged haven't received any help besides one time that I was called randomly during the middle of a work day to see if I was home so they could pick it up."
• "They are nice in the beginning of the process and then once you sign it just changes."
• "You just have to keep the damaged goods! Horrible!"
• "The people who work there are unprofessional. They give you a word and later they changed it."
• "I was literally yelled at and disrespected by an employee for simply wanting to cancel my order."
• "This place is a joke when it comes to customer service."

Delivery

Pros:

• "Delivery was excellent with crew arriving exactly when they said and executing the set up with efficiency."
• "The delivery of our bed was extremely quick, which is rare for a furniture/mattress store."
• "Delivery guys were awesome and very friendly, they put together my bedroom furniture and couch in no time."
• "The delivery was on time, men were professional and friendly and we love it!"
• "The delivery team were RIGHT ON TIME and professional!"
• "On delivery day their delivery guys were slammed but we appreciated that they were still willing to come late in the evening instead of rescheduling."
• "The delivery process went very smooth."

Cons:

• "Bottom line without all the messy details I am being billed over 3,000.00 for furniture that was never delivered."
• "They deliver damaged goods and will promise to send someone to fix and they will not follow through."
• "Bought a dining room set in December. They said it would arrive in 2 to 4 weeks because it was in stock in their California warehouse. We picked it up 3 months later."
• "That is NOT TRUE you never delivered furniture you made up a date and forged my signature as an electronic one."
• "I want my $675.00 returned to me if not I will be at your store with the Bensalem Police."
• "Their a total rip off the owner Michael lied to me and my elderly mother about the (why not lease) details just to get the sale."
• "Sweet Dreams got their over $1500.00 from Kornerstone Credit Company, Kornerstone Credit Company got $675.00 from my checking account, and me, I got nothing!"

Product Quality

Pros:

• "The furniture is really great quality for an incredible price! Big thanks to Sweet Dreams Bedding & Furniture for the amazing service!"
• "I ordered a beautiful leather sofa, recliner, and an entertainment center and I could not be happier with the excellent quality; the furniture is simply beautiful."
• "Most comfortable furniture I've ever felt and extremely inexpensive."
• "Quick Delivery. Amazing Quality. Absolutely Gorgeous Bed."
• "Furniture arrived really quick. And Really really good quality!"
• "My furniture is beautiful absolutely amazing quality of my sectional I love it."
• "Absolutely love the dining room table and chairs."