Raymour & Flanigan Furniture and Mattress Outlet Reviews Summary

Customer Service

Pros:

• "Sales people were very attentive and helpful even to the point of asking me about my sleep habits and could explain why and point you to the right direction."
• "Julie was very helpful and knowledgeable."
• "Everyone there was very friendly. Nice selection to choose from."
• "Daniel Dolcemascolo our salesman was very helpful! He was knowledgeable and enthusiastic... but not overwhelming."
• "Nick Giordano was a pleasure. He gave us all of the information we needed to make our decision without trying to sell us something more expensive."
• "Calynn took her time getting to know what I was looking for, gave me options and went above and beyond to make sure I received exactly what I wanted."
• "Laura Bangert was able to ask great questions, guide us in the right direction, and in less than an hour we purchased a king size mattress and bed frame with ease!"

Cons:

• "I give Raymour and Flanigan 2 stars for the beautiful furniture, but nothing for the customer service I rec'd."
• "A little disappointed that I could not be reassured that it would fit through a standard door."
• "We called to see if we could get some help and everyone was rude and gave us the run around."
• "We walked in and were greeted by Georgia. When we told her we just wanted to look she pushed herself on us to follow us around the store."
• "Because of the no return no refund policy I will have to call the consumer protection agency and the bbb."
• "I am very disappointed with the customer service in this store."
• "The manager Kevin at the Kingston store was arrogant and tried to belittle us to make us feel stupid."

Product Quality

Pros:

• "Your store is really nice with big selections."
• "The Sales team was very helpful in getting me the bed I wanted in the price range I specified."
• "I was pleasantly surprised at how affordable the living furniture is."
• "Clean and nice selection of furniture mainly for family room."
• "The furniture is a good quality and at a reasonable price."
• "The quality of the items we purchased appear to be of good quality for the price."
• "The store is really beautiful and very well laid out."

Cons:

• "The furniture came in with broken legs and the coffee tables frame was bent to the point the glass wouldn’t fit."
• "The mattress we got a few months ago was defected."
• "Bought a 3 piece table set from here. Brought it home and all three pieces had the corners smashed."
• "All 3 pieces of furniture are broken. 2 pieces are discontinued and now will not transfer the warranty to the replacement pieces."
• "Since then I have had nothing but quality issues with the living room furniture from broken arm connections, to holes, and nails sticking out and cutting my kids."
• "The leather is thinner and the frame is flimsy and easily moveable instead of solid as it was in the store."
• "When we received our sectional, the extra piece did not match the rest of the couch exactly."

Delivery & Service

Pros:

• "Delivery is prompt with very competent and polite delivery men."
• "Saturday, the truck arrived and the two men had the sofa inside and set up within 15 minutes."
• "The mattress was delivered on time by 2 professional guys."
• "Delivery team was right on time and exchanged the old product for the new in under 15 minutes."
• "Delivery was great as well. We were notified of a time frame as to when the mattress would be delivered and then received a text message when the delivery was 5 minutes away."
• "They got everything in place and set up, and took away my old mattress and box spring, all within about 20 minutes."
• "Delivery the next day, which included set up and carting off the old mattress."

Cons:

• "I bought a couch in November & was told it would be delivered in the beginning of December. Now here we are a month later, & the date of delivery keeps getting pushed back."
• "Called them today and they told us that we probably won't get the furniture until the end of September."
• "The delivery staff refused to take away my old mattress when they delivered my new bed."
• "They told me they could get my delivery moved a day... my delivery date was not the date expected and they said the truck was full."
• "Here’s where the issues start. Nov 2nd comes and 20 minutes before delivery window is up I get a call saying 'Hi Antonio, I’m with raymou and fanigan and I just received an email regarding your delivery. The team won’t be delivering today.'"
• "The delivery was 2 hours after the 'window of delivery' and my chair was severely damaged to boot!"
• "Everything else would be here by the beginning of September. Come to find out, when I received an email from them, just about everything I ordered was out of stock."

Store Experience

Pros:

• "We had a great experience at Raymour & Flanigan's outlet store in Kingston."
• "We will be back as well as sharing our great experience with family and friends!!!"
• "Had a great experience."
• "All in all a great shopping experience."
• "The outlet store in Kingston is staffed very well with nice staff. The store is very clean. The selection of furniture is generally good, meaning for me, modern and up to date and well made."
• "Love the new Kingston store. Bright and furniture is displayed well."
• "We were allowed to walk around and look at things without feeling pressured."

Cons:

• "We won't be shopping there again. And if you do, BEWARE of the fine print and pushy salespeople."
• "Had nothing but problems after purchase. Was told I was approved for the furniture then after we signed the papers and get home we have a phone call that they were mistaken, we were not approved."
• "Can't see this store lasting too long."
• "Disappointing experience! They have very nice furniture and staff at the Kingston location but can't provide the product in a reasonable time frame."
• "I will NEVER set foot in this store again. Awful experience."
• "We’re not happy and must warn everyone reading this to think twice about doing business with Raymore and Flanagan."
• "My sales rep was great. But I have to give a 2 star review because they allow dogs in the store."