"The crew performed the work professionally and completed the job in the amount of time communicated."
"Very professional and courteous as well."
"Professional, neat and they show up on time."
"The crew of guys that came here did an excellent job, they were courteous and kept everything clean."
"From start to finish was handled extremely well & professional."
"Tommy from Select Basement Waterproofing did our estimate and was very professional and knowledgeable."
"The crew were very professional especially the crew chief Kenny Melford, a technician supervisor, who not only delegated instructions, he lead by example working alongside his crew."
Cons:
"Just over all poor workmanship by someone who obviously could care less or was poorly trained."
"There was no 'thorough cleaning' of the pump, liner or drain system as stated in their contract."
"The pump was installed incorrectly causing it to be inefficient and cycle on/off more than it needed too which would lead to it failing sooner."
"Had a very bad experience with this company. The customer satisfaction experience is not very good."
"It was not flush against the house, there was a very wide opening between the house & the cover."
"They could have been a little better on clean up at the end—accidentally threw out an original door that I was working on."
Customer Service and Communication
Pros:
"Jerome the owner came personally to address the issues and direct the team on the repair."
"Everyone I’ve dealt with at this company has been polite and quick to return calls."
"The estimator was able to understand what we needed and was upfront with what the work would be."
"The maintenance person who came 1 year later, same thing...professional, easy to talk to, thoroughly answered my questions."
"I'd like to thank both Buffy and Tito for assisting me on this holiday weekend."
"Jason explained to us how the work would be carried out at our initial meeting and was available to address follow-up questions as we prepared the basement for the process."
"Kenny had impeccable patience for all of my questions and answered them until he knew that i understood what was going on."
Cons:
"The only downside is that I would say their communication around scheduling could be better, as I had to call them to confirm they would be coming on the day scheduled/rough timing."
"Only reason for 4 stars instead of 5 is because they damaged a small part of the wall bringing in the equipment and it’s been a month and they have not been back to fix it yet which is disappointing."
"Unfortunately there will be additional costs to have a line placed under ground to avoid future mud and/or freezing of discharge hose."
"It did take a couple of attempts to get them to the house due to emergencies, but they were great at keeping you posted if there was a problem."
"DJ said that’s how we do it. Really did you not hear what I asked for?"
"However, this did not become a real problem as they do send a technical guy a week (or couple of days) later just to review work done by the crew."
Effectiveness and Results
Pros:
"I’ve made multiple expensive attempts to fix the water problem in my basement over many years... Finally...the first time in 25+ years that I didn’t have puddles of water in my basement!!!!"
"The basement has been dry during all rain and snow melts since the work was completed."
"The job couldn't have been done better."
"The work was done on time and on budget."
"Work was completed on time at the price quoted, and I am thrilled with the results!"
"Select Basement installed a French Drain and replaced my replaced the battery for my backup pump. The basement was totally dry."
"Select Basement Waterproofing installed a French Drain and sump pump in our basement in early 2021. Right off the bat the system worked like a charm."
Cons:
"I can't/won't recommend them anymore."
"Unfortunately Select Basement lost my trust from this whole experience."
"I would NOT refer DJ or recommend this company. Very disappointed in simple customer service."
"After that experience of feeling like I wasted $100 I called a plumber from Home Advisor to take a look and service the system."
"If you decline the annual maintenance plan they will not replace the pump if it fails within the 3 year warranty period."