Address: 5 Palmer Square W, Princeton, NJ 08542, USA
Phone: +16099216760
Rating: 4.2
based on 163 reviews.
Customer Service
Pros:
"This place looks like a movie set in Paris.very good customer service."
"The staff was great and I can't wait to try their brunch items next time."
"The people that work there are very nice and the few times I have been there Faith, and Miranda have been extremely kind and very helpful."
"The staff was friendly and attentive, adding a warm touch to the already exceptional visit."
"The staff was very friendly and patient in explaining what each item they had were."
"Service is very good and the employees are polite and sweet."
"Service: friendly staff."
Cons:
"Two days of calling, no one answered the phone once. Mailbox full."
"Other servers seemed good people. The one we had were rude and squished the macaroons before packing."
"Staff was rude especially the lady cutting pieces of whatever when i simply asked her if the bathroom was available."
"The older woman (assuming she's the owner?) is extremely snobby in the way she speaks to customers."
"I think everyone’s in agreement that it’s not the ambiance that’s an issue, but the service and blatant rudeness to customers that is unbelievable."
"The lady rudely asked me to leave since apparently you can only stay for 30 minutes maximum after a purchase."
"Staff is rude too they were to busy talking to help me."
Food Quality
Pros:
"Truffolo cake - dark chocolate cake - it was very delicious worth the price."
"Definitely worth the money."
"Everything we tried was delicious and aesthetically prepared."
"We love this place. So much so that even though we moved further north about 50 min away, we still order from here for special occasions."
"Love the cakes there! We ordered 3 there and 3 more to go. To be honest not all the cakes are perfect but most of them are good!"
"The cake not only looked good but the chocolate mousse cake tasted amazing."
"Not only were the cakes and pastries exceptional, but the coffee at Chez Alice was equally impressive."
Cons:
"The macaroons are shockingly bad considering the price."
"Chocolate orange macaroon: no orange taste! Chocolate macaroon made from a chocolate cake dough not from a macaroon dough."
"Walked in and bought 7 macarons for $20 dollars, a little pricey so I was excited to try them. It was so disappointing, that they were completely stale."
"I have never tasted Pavlova cake that did not have egg whites Bizet."
"Got a rose and lavendar macaron- good flavor but very stale, obviously sitting out for a long time."
"Beware of stale macaroons! Went there twice and they were so old they crumbled into dry pieces both times."
"The quality of desserts was just awful."
Ambiance
Pros:
"A beautiful bakery in the heart of Princeton."
"This place is just lovely with its very well decorated cakes and dessert as well as pretty ornament collections."
"Ambiance: well lit! plenty of seating indoors and outdoors."
"The ambiance is definitely very French and lovely."
"Most beautiful cafe/bakery in all of Princeton! Very cozy and quaint inside."
"The place is very well decorated and has a great selection of pastries, dessert and coffee drinks."
"The cozy and inviting atmosphere made it a perfect place to relax and indulge in a little slice of paradise."
Cons:
"It's common to have to go through two or three items on their menu because they somehow don't have bacon this day or ham that day or chicken the next."
"Updated review August 2019: back down to 3 stars. Place never seems to have the ingredients to make half its menu."
"The place is crowded!"
"Very promising French bakery with gorgeous setting and presentation yet quite disappointing service and even more disappointing taste."
"This place is for tourists and won’t impress the locals. It’s a one and done experience for anyone who has taste."
"3 stars because of the decor and large seating area inside."
"Looks small from the outside but it’s vibing inside."
Management and Staff Practices
Pros:
"Our table was reserved at the window and not only did we receive excellent service, the staff customized the bites to our needs, and allowed us to relax and stay for hours."
"The staff and food were amazing for our wedding."
"Manager was helpful in order to help u out with the order She asked our address and then delivered to the address at the specified time frame within 30minutes."
"Emily was super helpful when placing the order over the phone, she also assisted myself in store when I picked up later that week."
"Anna and the girls are so sweet. They know what I’m wanting even before I’ve reached the counter."
"Highly recommend this place if your strolling around Princeton."
"Whether it was their decadent chocolate cake or their delicate fruit tarts, every creation showcased the skill and artistry of the talented pastry chefs."