Roots Ocean Prime Reviews Summary

Service

Pros:

• "Service was fantastic and the food was incredible."
• "The staff is kind, attentive and very accommodating."
• "Our waiter was attentive and friendly."
• "The service from the start to finish was impeccable."
• "The staff makes you feel so welcome and are so amazing."
• "Our server Louise was attentive and nice."
• "The staff was professional and friendly. Our waiter was extremely attentive."

Cons:

• "Immediately walking in we were ignored by the staff at the door, no acknowledgment."
• "Overall service was not as good as usually expected in Princeton."
• "We sat for a while before the waiter greeted us and took our drink order."
• "We were served by J-P and we both noticed that his demeanor and tone was not friendly & warm like the other waiters/waitresses."
• "The biggest issue is the service started off good, then we were forgotten."
• "Service - no check in after mains were served."
• "Service was very subpar. Had to repeatedly ask to receive what we ordered."

Food Quality

Pros:

• "The filet mignon was so tender, well seasoned, and cooked to perfection."
• "The scallops and risotto was delicious."
• "The most delicious bread! Roots pop over!"
• "Had delicious martinis, blood orange margs, French onion soup, miso salmon, scallops w/ butternut squash risotto, stuffed lobster tails, strip steak, ahi tuna, Mac n cheese, whipped potatoes.. everything was great."
• "Absolutely loved the lobster bites. The dry aged steak was amazing."
• "The food was perfect, to the smallest details."
• "The food was INCREDIBLE!!!"

Cons:

• "For appetizer I had the crab cake which was THE WORST CRAB CAKE I EVER HAD!"
• "The ribs were covered with way too much sauce. They were most definitely NOT fall off the bone."
• "The main course, 6oz filet and sea bass, had no seasoning and the sauces we watery with no flavor."
• "Our steaks were severely undercooked."
• "Steaks were not good, everyone in our party got different cuts but the sentiment was the same."
• "Worst Lobster bisque I ever had."
• "The French Onion Soup, the Cowboy Steak, and even their famous Mac n' Cheese. The Lobster Bisque and Potato Au Gratin were equally bad."

Ambiance

Pros:

• "The atmosphere is so lovely and all of our food was cooked exactly as we wanted."
• "A nice calm vibe."
• "Lovely atmosphere, great drinks, great service."
• "The restaurant is clean, cozy, and surprisingly not too loud."
• "Beautiful masculine decor, intimate leather tufted booths, rich dark wood walls, wine vault."
• "The ambience was wonderful, creating a cozy and inviting atmosphere."
• "The atmosphere of the restaurant was swanky yet it gave it a cozy vibe as we were seated by the grand fireplace."

Cons:

• "There is a REALLY awkward piece of artwork in the main dining room."
• "Moreover, we got seated in some remote corner of the restaurant away from the crowd."
• "Unfortunately a terrible experience today for Mother’s Day lunch."
• "The Summit location is noisy."
• "The atmosphere was a bit noisy, but still pleasing."
• "Lastly; overall ambiance was boring."
• "I ate my entire dinner with the sun glaring in my eyes… The only way I could block it was by cupping my left hand over my left eye…"

Management

Pros:

• "The manager of the restaurant group Roots Ocean Prime is under had reached out to us after having heard our experience on Feb 14."
• "Christian, the manager that night, offered us seats in the side dining room since the main dining room was completely taken for a special event."
• "Thank you to all the staff and owners who understand detailed, friendly, proper management."

Cons:

• "Not even sure where to begin, made a reservation at 5:00 pm for 6 people and when we arrived at 7:30 to be seated, the hostess had no recollection of our call and no reservation for us in the system."
• "The issue came when one of the managers a female came around. She was very condescending."
• "It’s disheartening that someone like Peggy is part of your team, tarnishing the otherwise positive aspects of your establishment."
• "Roots has since made no effort to contact us or even apologize."
• "This night was a complete disappointment."
• "I have never been so humiliated in a restaurant as I was the other night at Roots Ocean Prime."
• "A small detail they missed was the birthday girl is allergic to nuts and on the plate for the Sunday they included some chopped nuts luckily it wasn't a big deal we just took them off the plate but allergies were discussed at the beginning of the meal so it was a bit awkward."