McDonald's Reviews Summary

Order Accuracy

Pros:

• "It consistently gets my breakfast orders right and knows how to treat customers well, even when they choose to eat in rather than have their food to-go."
• "The guy in the first window taking payment is very friendly and always greets you and says thanks."
• "McDonalds can really be a hit or miss. But this one is great... never had a messed up order before."
• "Food is always prepared correctly. It is packed neatly. Always hot when you get it."

Cons:

• "This girl took my order and heard me tell her loud and clear that I wanted two cheeseburgers and she handed us our food and there were 2 mcchickens instead."
• "Morning drive thru crew is just not good except the girl who takes the money...they mix up your order ALOT."
• "Always sends the wrong food. Worst McDonald's Ever."
• "They are always busy. But they messed up my order for a Bacon quarter pounder."
• "Then they tried to give me the wrong food at the pick up window."
• "Paid for 2 McChickens and only got one in our bag."
• "Messed up my order again. Quartet Pounder with Cheese, no onion, no pickle. Swear there were extra onions."

Customer Service

Pros:

• "The store is brightly lit and very clean."
• "Best service, staff is really generous and they always serve the orders really well."
• "Staff, employees, management team all great !!"
• "It's McDonald's, clean building, and good service."
• "Staff is friendly and service was fast."

Cons:

• "Recently, their service has been horrendous."
• "The workers are terrible, they're all just young teenagers who do nothing but give an attitude and scream with their friends."
• "The staff taking orders have a lot of difficulty getting the orders straight."
• "Terribly rude service. The app wasn't working so I went inside because the app said to speak to an employee about it.. but they rudely said it's not working, can't do anything about it."
• "When I and 2 other patrons asked for a refund, the lady working front of house was very rude."
• "The employee who spoke to me was short and rude."
• "Never go to this McDonalds latenite if ur looking for friendly service with a smile or competence."

Facility Cleanliness

Pros:

• "This location is clean and the staff is very friendly the food is delicious."
• "The store is brightly lit and very clean."
• "Nice upgrades to this McDonalds. Kiosk easy to use."
• "The lot is clean as is the interior."
• "Inside was very clean."

Cons:

• "Cold food at lunch time."
• "The floor was so wet, the staff were using paper towels to wipe the floor."
• "Place was dirty, 8 people working the drive through and ignoring standing customers employees were very rude."

Food Quality

Pros:

• "The food is always great. I like fast food and especially burgers."
• "My son and I love the French fries with some sweet and sour sauce. Absolutely delicious!"
• "Good tasty food."