McDonald's Reviews Summary

Order Accuracy

Pros:

• "Got everything right about the order. Not like Woodhaven McDonalds."
• "Had one of the best Big Mac's I've had in a very very long time."
• "Love their fries, I get them unsalted."

Cons:

• "Always egg shells in the egg McMuffins."
• "Consistently getting my order wrong."
• "One lunch order had spots of mold on bun."
• "Order was missing cheeseburgers, was given wrong sauce."
• "Went thought the drive thru, the person got the order wrong shorted me out a quarter pounder with cheese and receive the wrong favor of milkshake."
• "This is the last time we ever eat McDonald's...there were items left out of our order."
• "Ordered large fry got a small in a large box, Happy meal no apple slices."

Service Quality

Pros:

• "The kid fixing my order was sweet and tried to make an excuse for her attitude."
• "If there's a delay in your order, they have the courtesy to apprise you of the situation."
• "Very good customer service! Great sausage biscuits with cheese nice & hot!"
• "I felt compelled to leave this review because of one extraordinary woman that made this particular trip to McDonald's much better than the rest!"
• "I would give the girl who took my order a five star, she's nice and very friendly."

Cons:

• "Did a mobile order, waited over an hour in the lobby."
• "Always slow and incompetent service! How long does it take for a sausage biscuit???"
• "Waited nearly 45 minutes for one sandwich and one hashbrown."
• "The lady who prepared my order was very rude and nasty."
• "The employees was rude to people, got into a large argument with a uber eats driver in front of everyone caused by their lack of communication."
• "Girl at cashier had an attitude."
• "The cashier in the Drive-thru had a complete attitude and was very rude."

Cleanliness

Pros:

• "It was really clean, but the service was a little lacking."
• "Very clean establishment, set up as restaurant style fast food, they bring your food to your table."
• "Beautiful fast food restaurant. Newly remodeled, clean, friendly staff, even flowers in vases placed throughout the eating area."

Cons:

• "The floors haven't been mopped in decades, dirty rag left next to condiments and soda machine."
• "The floors were so sticky my flip-flop came off."
• "Lots of flies (not 1 or 2) we're talking several like 10 or more buzzing around and dining area always dirty."
• "This place needs to upgrade the bathroom. The bathroom is horrible."
• "Dirty dining room and incompetent, unmotivated employees."
• "I know McDonald's is greasy fast food but a level of cleanliness is still expected, in my pictures you can see the box of my Quarter Pounder glistening with grease."
• "Usually I go there to eat with my little boy, unfortunately, this time tables were so dirty and sticky."

Food Quality

Pros:

• "And on top of that, the cooks really care about the food preparations."
• "Their chicken nuggets are really good though!"
• "This Mcdonolds is not like other mcdonald the food is real hot and the drinks are cheap but the food is very very good and the people are very good and helpful and don't rush u they take pride they have more together then other mcdonald I re I recommend this place highly."

Cons:

• "The breaded tenders seem too greasy."
• "My husband ordered a quarter pounder with cheese and bacon. He couldn't even eat it. Said it just tasted bad."
• "Fish Sandwich Was Not Done and Fries Were COLD."
• "The Chicken nuggets were stale."
• "I had to bring back the chicken nuggets they were hard as a rock."
• "I tried their new glazed tenders but way too much glazed sauce."
• "I go to this one often, but like today I’m usually not thrilled with the customer service."

Staff Attitude

Pros:

• "Crew is always on chill but is on point."
• "Workers are very pleasant but getting your food is terribly slow."
• "The manager Ernest was very professional & tried his best to make sure everything was running accordingly!"