Category: Fast food restaurant Philadelphia, Pennsylvania
Address: 2301 E Butler St, Philadelphia, PA 19137, USA
Phone: +12157441410
Rating: 4.4
based on 213 reviews.
Customer Service
Pros:
"The staff very professional courteous & honest also reasonable prices."
"Great customer service."
"Best customer service experience we had so far from this location."
"Good customer service and ample parking."
"Staff is Super Friendly and polite."
"The staff at this location is amazing they are always so nice and friendly which I like."
"Very nice staff, friendly and courteous."
Cons:
"Rushing to get their line shorter with rude service ask for their sauce twice and the person went back to what they were doing."
"Staff was very unfriendly and all had bad attitudes."
"The staff there including the manager are very rude."
"The worker seemed like he was hesitant to give me my order and a bit sarcastic."
"Some of the younger employees complain about working sometimes."
"None of the employees were helpful."
"The employees make it clear by their somber, monotone voices and glazed look in the eye that it is not their pleasure to be there."
Food Quality
Pros:
"First the food is delicious."
"The food was really good, hot, and they took their time placing it neatly in the bags so each order was distinguishable."
"Everything was delicious."
"You can tell that their food is made from real 100% white chicken breast."
"Food is always HOT."
"The best fast food chicken sandwiches that you can possibly imagine buying."
"The food is good obviously."
Cons:
"The fries seemed to be cold and old as if it was sitting there for a long time."
"All my food was cold & nasty my sandwich was soggy."
"Some of the Chicken tenders we’re semi raw on the edges … ruined my entire meal."
"Food was not cooked well. Everything was either cold or hard."
"I only ordered Chocolate Chip Cookies and they gave the most hardest, overcooked cookies they could find… disgusting and a waste of UE."
"The spicy chicken sandwich was too spicy for my daughter and I threw it out."
"The chicken sandwich was not even hot just warm."
Efficiency and Wait Times
Pros:
"No matter how crowded inside or outside chick-fil-A makes it happen, they will have people outside taking orders so when you get to the window its pay and get your food."
"This particular one was very prompt and efficient."
"Always a long line but the staff get through it quickly."
"You get your food between 2-to-3 minutes inside of the restaurant regardless of how long the lines are."
"For as busy as it gets though they really handle all customers equally And despite how long the line is you're in and out within 20 minutes."
"Even then they move the lines at exceptional speeds."
"Although this location was still busy at 2:30 pm for lunch the service was rather quick."
Cons:
"No Stars I waited an hour for my food and when I asked they still hadn't made it it was so packed I will never ever go to Chick-fil-A again."
"I put my order in at 1 pm and waited until way past 2:30 for it to be brought out."
"If you get to the drive thru at 6pm you should have your food by 8:30."
"I waited 20 mins for food, if I’m doordashing I am standing around for a good 15 mins before I have to stop someone to check me in."
"Waited 1.5 for my mobile order."
"Why were we waiting a little over an half hour for a spicy chicken sandwich with little to NO compensation."
"It took this place over 20 minutes to get our food to us."
Cleanliness
Pros:
"Eating inside is also hit or miss, it's either clean, or it's not."
"Nice spot to eat, however the place could use more staff... place can get a little messy."
"This is a very clean establishment."
"This place is clean, as it should be."
"It's always clean, they offer outdoor seating."
"The tables, chairs, counters, windows, and floors were clean."
"Very clean, food was done fast, booths and chairs were clean no food left from previous customers, super polite."
Cons:
"The children's play area was dirty, I felt bad telling my little ones they couldn't play."
"But, the women's restroom and dining room weren't tidy."
"Dirty with trash on the ground."
"All of the tables were dirty."
"Just like all other fast food restaurants employees working around food with cell phones and back pockets, very disgusting unsanitary, unacceptable."
"This place has definitely changed a lot. The orders were being returned as not being done correctly, including mines. The place was so filthy and the trash cans were maxed out."