Wendy's Reviews Summary

Category: Fast food restaurant Philadelphia, Pennsylvania

Address: 6900 Walnut St, Upper Darby, PA 19082, USA

Phone: +16103523197

Rating: 3.7
based on 128 reviews.

Customer Service

Pros:

  • "The cashier was very apologetic."
  • "Been frequenting this place for years and the service has improved."
  • "Very polite staff and management, especially The morning crew."
  • "When it got crowed they moved with finesse. High volume & fast paced they kept it moving from the dine-in to the drive thru."
  • "The man who always works the cashier window is so friendly and he always remembers us."
  • "The best part of the order was the friendly and outgoing attitude of the staff."
  • "Their morning crew are some of the nicest people I've ever met."

Cons:

  • "The service was terrible!!"
  • "Service suck. And the food sucks."
  • "SO GHETTO, I WENT IN TO ORDER FOOD AND PEOPLE HAD BEEN WAITING 15-20 MINS FOR THEY ORDER."
  • "When we advised the we were missing a burger and fries from the Dave's combo, the guy at the window and manager both argued that we were not charged for a Dave's double and they we'd have to get back in line."
  • "Customer service is horrible the person who took my order sounded like he didn't want to be there the lady who handed me my food was rude."
  • "The woman at the first window was rude telling me that she gonna short me 50 cent If I didn't have 23 cent??"
  • "The service is horrible man moves like snails in there the management is ghetto cashiers ignorant."

Food Quality

Pros:

  • "The food was good. Everything tasted as expected."
  • "The nuggets, fries and drink on the other hand were great, and for the first time I had a strawberry Sprite."
  • "The food is always correct and fresh and they never complain about us ordering just the mozzarella patties."
  • "I love wendys..their chocolate frosty and nuggets are the best."
  • "Im telling you the line was long but the food was 20/10 it’s was surprisingly fresh veggies on burger and put together perfectly, fries hot and nuggets crispy."
  • "Never had a bad meal here. Everyone is on point and does it the way they're supposed to."
  • "Wendy's went to th thinking room andade their Homestyle chicken sandwich crispier, and the chicken breast is cut better and it in competition with that Popeyes."

Cons:

  • "I asked for a junior bacon and they me a cheese burger."
  • "The nuggets seem to have been sitting a while and was only 3 instead of 4."
  • "Served me a moldy burger, never frozen though, would give zero stars if I could."
  • "The food could have been hotter. They advertised hot and crispy fries 🍟 but I received luke warm fries."
  • "Ordered a 4 for $4 with a chicken sandwich and as far as chicken sandwiches go, that was probably the worst one I've had... from anywhere."
  • "Ordered a chili and a sandwich, everything was cold."
  • "Food most of time is fine but at times the nuggets could be old and fries cold."

Efficiency and Cleanliness

Pros:

  • "Clean and seems to be family oriented for a fast food chain."
  • "Staff is very friendly, the place is clean one of the best fast food chains in the area that stands out to accommodate your food preparation requests its worth the visit."
  • "Bathroom always clean,food hot and served quick, along with the staff is the best fast food place we have ever visited."
  • "The staff seems nice and they actually do their job and not stand around talking. Clean store."

Cons:

  • "Drive thru line is ALWAYS wrapped around into the street. The usual wait in the drive thru line can range 30 to 40 mins easy."
  • "The restaurant decided to close the lobby before 8:30 pm without any notice or warning."
  • "Very slow, very dirty. Soda machine is empty bathrooms are dirty."
  • "The floor/tables are usually dirty and the employees are frequently rude."
  • "No toilet paper in restroom no napkins @ self service."
  • "Fries served are rock hard."
  • "Service was very slow. Employees were arguing in front of customers. There was nowhere to sit because the tables never got cleaned."

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