Wegmans Reviews Summary

Customer Service

Pros:

• "The woman at the customer service desk was wonderful! She helped me pull up the wegman's app on my phone and walked me through the different offers and even gave me a coupon book."
• "Staff very helpful and pleasant."
• "One cashier in particular, Nick, was genuinely friendly and great at his job!"
• "The staff is friendly and the selections are diverse."
• "Employees were very helpful & polite assisting me, even my fellow shoppers were unusually polite & considerate."
• "Staff very helpful in finding items. Friendly check out workers."
• "The employees are the most pleasant and helpful staff I have ever dealt with in a grocery store."

Cons:

• "Customer service is never helpful, even when multiple packs of chicken smelt like death."
• "The staff, however, leaves quite a lot to be desired! They tend to be stuck up, arrogant, not helpful, judge-mental and even nosy!!!!!"
• "The employees who work at the food court and register for the alcohol are rude! They are very unfriendly and has no desire in helping out customers."
• "Love the store, but on today’s visit they had a cashier at the registers for the beer and wine that was sitting in a chair at the register and refused to let me know I could come to her register."
• "There was a woman behind the counter but didn't see me. I called several times, she didn't response."
• "An employee in the Meals 2GO sandwich area was rude to her coworker while ignoring the fact that I was standing right in front of her."
• "Tonight, Alice, was very rude and sarcastic when asking for help on where to find a product."

Store Layout & Accessibility

Pros:

• "The store is always nicely stocked for a busy Sunday (go stockers!)"
• "Wide aisles."
• "The store is clean and workers are very friendly."
• "Clean, wide aisles, fresh produce with an interesting variety of fruits, and a nice floral section."
• "Always a clean store, always well-stocked and organized, plenty of carts to use (which are all in good condition)."
• "Easy in-and-out parking and road access."
• "Great variety/offering of food that is fresh, well-presented and fairly priced."

Cons:

• "Sometimes wish that there were less employee stocking shelves and more room for customers."
• "BUT the way the store is laid out makes using a grocery cart a nightmare from hell."
• "It's a very cramped store, aisles are narrowed with giant end caps in the way and completely unnecessary obstacles."
• "Being that this is the only Wegmans store around for quite a while it does get very packed throughout the day so be prepared to dodge people like you’re trying to avoid dog dung left on the sidewalk."
• "Too busy for my liking but they have a good selection of products."
• "It's often very crowded, and parking can be tedious, but I can't remember ever waiting in line for very long."
• "Place was a madhouse literally like bumper cars and you were in everyone's way."

Product Selection & Quality

Pros:

• "Their produce section is still the best. I can't find green pluots anywhere else."
• "They have the best variety of fresh high quality organic produce!"
• "Great place for unique fruits and vegetables. Large selection of meatless alternatives as well as vegan cheeses, vegan ice cream, vegan yogurt etc."
• "You can find a huge assortment of organic items, gluten-free, and other specialty needs."
• "Never disappointed with their own brand from soaps to food, many foods offering lower sugar and salt and many organic options."
• "Great selection of products, produce, cheeses, meats, and breads."
• "This place always has an excellent selection of special cheeses, fresh bread, and wonderful produce."

Cons:

• "They didn't have a couple things we came for like vegan marshmallows."
• "Would not recommend Wegmans online grocery at all."
• "Disappointed by the value of what you get... Do better Wegmans this is a sad salad and not worth the money spent."
• "I purchase produce like peppers for example and cut them open that night and they are filled with mold."
• "Unfortunately, the produce has been spotty lately."
• "The bakery always seems to get cake orders wrong."
• "The produce and fruit i wanted was limpy and old or not available."

Pricing & Value

Pros:

• "Their prices are reasonable. Wegmans rocks!"
• "The prices of teas waters and soda are great."
• "The store itself is wonderful-well stocked with mouthwatering items at surprisingly reasonable prices!"
• "Great selection, competitive prices on staples, high quality produce, and an ever expanding selection of organic and natural produce/meats."
• "For the most part the prices are decent and fairly affordable."
• "They are very competitive on prices for most things often cheaper then their competitors."
• "Prices are always reasonable and sometimes the Shopper's Club deals are too good to miss!"

Cons:

• "The only downfall is that the store is more pricey then other stores."
• "Nice store for basic products but for meats and seafood it's outrageous."
• "I LOATHE shopping here anymore. Prices are through the roof with no relief in sight."
• "Overpriced. Pretentious. The layout is infuriating."
• "Prices at Wegmans are much higher than other stores so be prepared to drop some serious money if you plan to do major shopping."
• "The lunch/dinner take out is a bit pricey ($9/lb) for my liking but in a pinch it works out."
• "Prepared foods are a little expensive but delicious."