McDonald's Reviews Summary

Service Efficiency

Pros:

• "This was the fastest, most accurate, friendliest McDonald's drive thru I've ever been to."
• "Service was quick and helpful."
• "They were polite and fast with my orders."
• "The manager was extremely friendly and sincerely apologized for the delay because they were understaffed."
• "The only thing good is when one particular manager it’s on shift things run smoothly."
• "All of the employees keep - it mov'in, to ensure that your order will be ready for pick - up."
• "Absolutely wonderful and professional service."

Cons:

• "Waited 45 minutes one time for a mobile order."
• "It took over a half hour for an order I paid priority delivery for."
• "Never ever pick up food from this McDonald. Drivers who came here after me picked up orders and left."
• "I was doing Uber eats and I was there for over 20 minutes when my food was ready but no one told me."
• "I waited about 20 mins standing there like an idiot until I asked where my food was."
• "Terrible customer service. Drive thru took 45 min."
• "Last night when going through the drive through I was informed they were out of receipt paper."

Food Quality

Pros:

• "The iced coffee was delicious - perfect amount of cream and sugar. The bacon, egg, and cheese breakfast sandwich was on point."
• "The fries 🍟 were hot and not greasy just right with a soft crispy crunch."
• "Their food is almost always cooked to perfection."
• "I ordered ahead, received a coupon, requested pickup in the drive thru, got my food fresh and hot."
• "There cheese burgers look exactly like the ones you see on McDonald's commercials they were neat and put together right."
• "The people on night shift gave great service and the the food was hot and tasted great!"
• "The food will always taste the same."

Cons:

• "The food was cold and disgusting."
• "If they're not giving you undercooked, red quarter pounders, they're handing you cold fries, right over the counter."
• "Their food was cold and dry."
• "The fries taste weird like old oil."
• "Everything was old and cold."
• "The kids meal made my son sick 3x."
• "The worst burrito. I think the staff has had no kitchen training."

Staff and Service

Pros:

• "I like the young lady with the red hair she is so polite and professional and helpful."
• "The cashier was very friendly, the store was well kept, and the food was what you would expect."
• "The crew is young but they work hard under the circumstances that there given."

Cons:

• "The staff are unprofessional, rude, and look dirty wearing Street clothes rather than a uniform."
• "The staff is disrespectful and rude."
• "The employees are a nightmare. They scream to each other right in your face."
• "Every single manager that works there needs to be retrained."
• "The workers were scratching their heads and nose and they were on the phone while handling food."
• "This McDonalds is known for their attitudes, rudeness and the manager is as well."
• "Horrible customer service ignorant black girls with bad attitude in fake hair and no hair nets."

Cleanliness and Maintenance

Pros:

• "Clean bathroom!"
• "But I noticed that they remodeled a lot of the McDonalds which it looks very nice so I must say I will give it a 5 star rating."

Cons:

• "A man coming out of their bathroom tried to attack us."
• "The place is dirty and the food is thrown together haphazardly."
• "The place looks very unsanitary like they never clean equipment."
• "Their bathroom is always dirty."
• "The floor in the dining area was a mess."
• "The floor was dirty and slippery. It was dirty everywhere."
• "The milkshake machine has some type of rotten crud growing on the inside of it they never clean it."

Customer Experience

Pros:

• "I had a very good experience here with their ordering app."
• "Hot tip is that if you have the app, you can find coupons for pretty much everything on the menu."
• "If you go remember I told you first how good you would feel."

Cons:

• "I was skeptical of this McDonald's because of their somewhat dangerous parking lot (drivers aren't cautious)."
• "They have homeless hanging around when my kids were eating they came over and took my young ones Fry's not cool."
• "They waited until I got there to say 'We’re switching over to breakfast and we can’t make that order.'"
• "They let homeless people hang out all day long bumming change from customers."
• "The men's bathroom is filthy and they allow at times homeless people and those from the drug recovery program to lounge."
• "I despise kiosks. Humans deserve respect, not adjuncts to computers."
• "This morning, I walked up to the kiosk to order breakfast at 10:25. As I placed my order, the screen disappears."