McDonald's Reviews Summary

Customer Service

Pros:

• "I always look forward to visiting this location again, the owner operator seems to care in my opinion, keep up the good work Castor Ave crew."
• "Working with customers myself I know things happen but it's how the managers that work in the company address the issues that can turn what started as a negative experience into a positive one."
• "They always smile at me and you can always hear them giggling and sharing stories in the background lol, seems the crew get along with each other so they have cohesiveness."
• "Most importantly, they always get my order correct, and as fast and efficiently as humanly possible."
• "The employees are always helpful and kind!"
• "Always good McDonald's food !!! Coffee is absolutely great. Employees were very cordial."
• "Most of the workers here seem like nice friendly people."

Cons:

• "Never thought I would give a review like this but, the service there was horrible! The cashier that takes your order wanted to finish quick & wanted to stay on her phone!"
• "Not a lot of professionalism."
• "Horrible service every single time I go here."
• "The customer service is awful because of the people."
• "There no one responsible running thus McDonald's. Just a lot of kids with attitudes and really poor service."
• "Service was very slow. Service takes between 30-60 minutes of time!"
• "Terrible terrible service. Very unprofessional and childish team they have running this establishment."

Cleanliness

Pros:

• "The lobby is always fairly clean and I would not blame them because it is up to the customers to clean up after themselves."
• "I've been to a few sketchy McDonald's in my time of travel, this one here is well managed and clean."
• "This place is always clean they are kind, they are accurate."
• "Nice new clean McDonald's. Hopefully the employee's keep it that way."
• "It's a McDonald's up on Adams and Tabor which is under new management and they also remodeled it so inside the restaurant it's setting didn't and the restroom is a lot cleaner."
• "I love this McDonald’s they always friendly and great customer service and they are more cleanly than ever !!!"
• "This is a really decent location considering the fact that it’s in the city. The food is fresh and they are rarely out of something."

Cons:

• "There was a homeless man sleeping in a booth who woke up and went around asking everyone for money."
• "Most ghetto McDonald's I have ever been to. Avoid this place like the plague. It's always dirty, staff (which consist of a bunch of high school drop outs) are rude and don't know what they are doing."
• "The restaurant wasn't bright and inviting leading us to feel it isn't clean."
• "This by far is the worst McDonald's I went in I stood at the counter for 10 minutes while every employee looked and ignored me and walked away until I asked for help never made eye contact never told me how much my order was nothing so they're waited had to ask somebody for my iced coffee food was terrible dining room was filthy dirty never again worst customer service ever."
• "This place is disgusting! I ordered an oreo mcflurry w/ m&m's and a small fry via doordash."
• "The “chicken pattie itself” was really really small, the tomato was was really tiny smaller then the Pattie and i was given more lettuce."
• "The workers themselves were having a good time joking around and paying little attention to their jobs."

Food Quality

Pros:

• "Their Quarter pounders are always hot and juicy, lol... That's how I like it most... It is definitely fresh off the grill."
• "The McDonald's app is the best! I can get a large fries and more for free using a code one at a time!"
• "McDonald's chicken nuggets are good and I love there ice mocha coffee."
• "I love the french fries and the McChicken they make! Also the chicken nuggets!"
• "The food is overall great."
• "Very good service, fresh quarter pounders with cheese... They help you figure out what to do if you mess up on a promotion.... They are sympathetic and will not tell you no."
• "My FAVORITE location because they are smart and actually still sell Shamrock Shakes."