Wendy's Reviews Summary

Customer Service

Pros:

• "The lady who took my order was nice, so was Ariana who was at the second window."
• "The owner of the establishment was nice and concern seems genuine."
• "The service here is great, it’s very quick and efficient."
• "The manager-Marisa saw the disappointment in my face and did what I consider ABOVE AND BEYOND for a customer."
• "They were also pretty nice."
• "Fresh service with a smile."
• "The cashier was very nice too."

Cons:

• "Horrible customer service."
• "The management on duty did not do anything and far as the employees cursing, screaming across the store."
• "The service is the worst, and the lady with red hair from the drive through is racism."
• "This has been the worst experience as a customer going into drive thru, no greetings, no receipt, no nothing."
• "Cashier was slow ignorant no customer service skills talking while 7 ppl were in line."
• "Worst customer service everrrrr."
• "The associates that work here need more training in regards to servicing the public."

Cleanliness

Pros:

• "However it was very clean, and smelled good."
• "Very clean establishment."
• "The restaurant itself is very clean."

Cons:

• "The place is super dirty as well."
• "All the tables were dirty and the people here do not want to work."
• "Worst Wendy's I've ever been in. Grimy floors, panhandlers outside, food debris smashed into the carpets."
• "The store was dirty, french fries on the floor being stepped on by people."
• "The place is definitely dirty as hell."
• "Place was dirty..tables had trash, floors sticky."
• "Disgusting dirty dining area, drink station out of several beverages, bad customer service."

Food Quality

Pros:

• "Had the 'Dave's Single' with ketchup; got CHEESE in that 'burger too, which had NOT expected. Yum-O!"
• "Their frosty machine is always working when I go!"
• "They have a really good pretzel bun burger which also has like a pub cheese sauce and dijon mustard."
• "The fries are better than expected."
• "Love the strawberry frosty."
• "The beef is fresh, never frozen, and you can taste it."
• "They also just came out with an Italian sand which that is dynamite!"