Taco Bell Reviews Summary

Customer Service

Pros:

• "Been to a lot of different taco Bells in my life by far I've never had the customer service that I received from this location the nice girl at the drive-through was amazingly accurate almost overly polite which is a good thing a quality that you don't see from other drivers from time to time."
• "Donovin, the person who took my order, was extremely courteous."
• "Let me tell you, I don't usually rate fast food joints. But, the chick who took my order and passed it to me at the window deserves every bit of the 5 stars."
• "The employee are very friendly and professional well mannered."
• "The staff was friendly."
• "Came to this location at 12:00 am and had a great experience. Had a pretty big order and everything was made perfect. Staff was really nice!"
• "5 star to the girl at the drive thru yesterday. She was very polite even when we were joking around with her."

Cons:

• "Manager has attitude just cause we had a long order."
• "Food is great, but the staff need to work on their customer service skills."
• "A worker rudely told us they didn't have our order and tried to rush us off."
• "The staff were very rude."
• "Absolutely horrific experience... From the mobile app not working."
• "They were so rude. I checked the bag to make sure everything was in there and the lady came over and got mad."
• "When the manager and cashier never look at you after you say to excuse me to them and try to get their attention."

Food Quality

Pros:

• "I always get a number 3 ( 3 supreme tacos ) and 2 orders of cinnamon twists.... this location does a good job with the tacos making the ingredients evenly spread."
• "The food was excellent and very fresh."
• "The food is great. Big hand for the Managers for doing a great job."
• "Food is good as always drive threw had fast and kind ppl."
• "Our food was better than usual too."
• "Got to try the double steak cheese burrito it has great flavor."
• "The food was good though."

Cons:

• "Disgusting, slimy food. Compare the pics of the advertised tacos versus the one you actually get."
• "Got a box of taco, soft, filled letter. Minute amount of cheese and meat."
• "Nothing we ordered had sauce on it! Quesadilla no sauce, cheesy Gordita crunch no sauce, tacos and nachos no cheese!"
• "Absolutely appalling! Ordered on the app …… tried to sub beef for chicken and got BEEF."
• "Probably one of the worst visits to Taco Bell ever. Literally only 2 of 5 items were correct."
• "Nachos tasted like freezer burn while the chips tasted like actual burn as well."
• "Hog slop. Nothing I ordered was right... My cheese roll up contained onions and what may have been graduation confetti."

Order Accuracy

Pros:

• "The workers are nice and always get my order right, and they're always happy to oblige if you ask for extra utensils/napkins."
• "This place has some or the best staff that I've encountered in any fast food place."
• "Went to this location to pick up lunch for my office and I'm not usually one to write reviews however everyone I encountered was extremely friendly my order was accurate and fast and even though I don't frequent fast food very often this is one of the best experiences with a fast food restaurant chain I've ever experienced good job to the people who helped me today."
• "Receive good service at the counter and the food was good too."
• "Our order was prepared correctly and the staff was friendly but unfortunately the place was absolutely filthy."
• "I love this store, it’s clean, food is always hot and correct. Employee’s are polite and efficient."
• "Good parking, fast service, and clean."

Cons:

• "They always get my order wrong no matter how small the order they fine a way to mess it up and this has happened to me on 3 different occasions."
• "I ordered twice from this place and the first time I did not receive my correct order."
• "Was just served ice cold tacos and when I complained about it was told we have no way of heating things up."
• "I ordered on DoorDash from this store and did not receive my sauces at all."
• "It’s a waste of time and a waste of $60. Don’t go to this location if you plan on NOT hating Taco Bell after ordering."
• "Spent 31.00 and was missing 7.00 worth of food. Sadly this has happened 5 times here."
• "We did the drive thru and turns out we got the wrong mobile order."

Facility Cleanliness

Pros:

• "Just a wonderful store one of the best store I've seen in a long time exceptional clean and we'll kept."
• "Clean restaurant, organize very modern look."
• "Large clean Taco Bell. Even have drive up staff on busy days like today. They were polite and even said hi when I walked in."
• "Thanks for the staff for being so nice and for having clean restrooms and a helpful attitude."
• "Store is clean."

Cons:

• "The service was extremely bad."
• "The place itself was fantastic."
• "This is an efficient Taco Bell."