"Everyone at the dealership was so kind and so helpful!"
"Lexus is a premium brand. All the guys at the dealership worked hard, and were very knowledgeable and attentive."
"Chris from Lexus of Manhattan is an absolute professional!"
"Rich Emerson was fabulous."
"I would absolutely recommend coming here if you are in the market for a Lexus, Toyota or any of their pre-owned vehicles."
"I love this purchase experience! Everyone was so nice, patient, and polite."
"The entire service crew is friendly and knows what they are doing."
Cons:
"I was sold a used car that, despite multiple reassurances that it was in excellent condition, needed immediate attention after the sale."
"After delivering a new car with one key, I called the sales person 6 times, the sales manager twice and the GM, Danny Leach to check status for the second key. No one ever returned a call."
"One of the worst and shadiest dealer I have ever encountered."
"They couldn't keep their word. Worst experience ever !!!"
"I am beyond frustrated/disappointed by the experience I had at this dealership."
"Just to make it short and sweet... Those guys have taken the fun of owning a Lexus car and have turned it in a sad and upsetting story."
"Awful service! Clearly they only focus on the selling part and not the service part."
Facility & Location
Pros:
"This dealership is 4 stories up. Entrance is on the 49th st with free valet."
"The dealership itself is new, projects a certain luxury."
"Beautiful showroom, helpful, friendly and courteous staff."
"Nicely decorated and clean. Lots of new displayed cars to browse around."
"The Lexus of Manhattan dealership is beautiful by the way."
"The dealership also takes precautions due to covid-19 and their areas are super clean."
"I had a very pleasant experience. The building is beautiful. Valet service."
Cons:
"When we picked up the car the following weekend, we noticed that the odometer mileage was higher when we left the car."
"Well, there was gummy residue all over the side of the truck and on the rims."
"The inside was horrible. The leather seats on the inside just needed a good clean wipe down and that was not even completed."
"I just noticed that the side mirror is badly broken, I’m about to fix the broken side mirror with my personal money as well."
"Unfortunately they don't have any lite snacks like the other Lexus dealership so pack something to eat if you are a diabetic."
"I went in for an oil change only to receive my car 1.5 hours after the communicated time in filthy conditions and with the windshield damaged."
"No one greeted us, so we walked around the showroom for a couple minutes."
Sales & Purchase Experience
Pros:
"Just bought a certified RX 350 over the phone with a trade in, no hidden fees picked up the vehicle on Saturday Raymond was my salesman. I couldn’t be happier."
"First I would like to thank Lexus of Manhattan but I would especially like to thank Constintine for helping me in the purchase of my new Lexus RX!"
"Nick Hernandez, Sales Manager and Konstantinos Fotiou, Sales Consultant For their great services."
"I recently purchased a pre-owned vehicle at Lexus of Manhattan and it was a great experience."
"Best experience I've had with a car dealership. Would recommend this team highly. They were true to their word."
"Buying a car at Lexus of Manhattan was a great experience!"
"I had an amazing experience at Lexus of Manhattan Konstantinos, Suni & Darius were wonderful."
Cons:
"Bad and crook sales people."
"Though the team was nice, I definitely felt as though they were trying to scam me."
"AVOID AVOID AVOID. If I could give 0 stars I would."
"I was badly treated."
"My used car sales guy threatened to fight me."
"First of all the sales manager is a there is a slime crook."
"Absolutely terrible. They’re all crooks, they will steal money from you."