"Prestige Lexus of Ramsey always delivers the highest level of service."
"Got the best customer service from mariela today She helped me find the perfect car for me my E6 definitely a 5 star rating from me she is very helpful & sweet thanks girll now let me ride out in my new Lexus."
"Quick, efficient, and professional."
"The repair department has been in communication which is most appreciated."
"Elsa gave us her personal cellphone number and was completely available for any questions we had."
"I highly recommend Prestige Lexus!"
"Everyone was very sweet and considerate."
Cons:
"WORST EXPERIENCE EVER!! If I can give 0 starts I would of done it."
"I’m not very happy at all with the service, and I may reconsider a different type of car for next year."
"It's disgusting and truly speaking, made me rethink about ever having another Lexus again."
"Very disappointing."
"NO INTEGRITY. This dealership tried to rip my parents off."
"Be absolutely careful when coming to this dealership. Clean offices and nice suits only hide what this man and maybe others are trying to do."
"Terrible customer service."
Sales Experience
Pros:
"The entire team worked seamlessly to make the process smooth and stress-free."
"I just can't say enough about the transparency and level of comfort I received at this dealership."
"The entire team was great & we were very appreciative of how helpful they were to ensure we secured this vehicle."
"We bought a brand new RX350 F Sport 3 weeks ago with the Help of George Reyes and General Sales Manager Jeffrey Miller."
"Steven took great care of me, he made me feel at ease with my purchase."
"Daniel helped us with everything and got us the best deal he could."
"Working with the team at Prestige Lexus of Ramsey was so easy!"
Cons:
"Purchased a used vehicle from prestige Lexus, and within 4 days I noticed the tire pressure decreasing in one wheel."
"Daniel’s lack of customer service cost his dealership not one, but two sales!"
"I was in dire need of a new car and my husband went to this dealership to fetch quotes for me... they still refused to give numbers."
"The salesman basically told me he was too busy to get back to me in a timely manner which translates to - I am not an important customer."
"Do not purchase a car from them."
"They then informed me that my car would need a new Catalytic Converter, over $4000 in repairs and they refused to do anything about it."
"I had a 10:00 AM appointment to pick up my new car. It was a cash deal. Straightforward transaction. They had me waiting 2 hours for someone to process my purchase."
Vehicle Quality
Pros:
"Purchased a TX 500h Hybrid Performance. Absolutely amazing, fantastic, beautifully made Lexus."
"I just purchased my second GX from Prestige Lexus and both Steve, the sales rep and Alex, the finance guy, were absolutely wonderful to work with."
"I bought a new gx460 couple months ago and was happy with the service."
"I am SOOO happy with my car!"
"I just bought my first car with Prestige Lexus and Steven was a huge help!"
"Peter Garcia was by far the best salesman that I've dealt with."
"Enrique Matos and the team at Prestige is absolutely extraordinary."
Cons:
"I called in early to ask if they vacuum after my 50k miles service and they said they do upon request. I pick up my car the next day and they didnt vacuum it."
"I was rear-ended by another car on 12/4/23 and in need of repair so I went back to Lexus of Ramsey to do my repairs, I got the car after inspection they did not repair the trailer hitch."
"I have also yet to receive the item."
"Went and bought a 2013 Rx 350 about 2 months ago... Felt Like I got screwed on this car."
"I was not happy that two Lexus tires could blow out on a new car so easily that seems wrong and faulty."
"However, immediately after driving my car home the engine light came on."
"Brought my car in for one problem, they ran the diagnostics then 'fixed' it, to only then call me back during the holidays to tell me I have another problem."
Facility & Amenities
Pros:
"The Lexus service facility in Ramsey is so nice. The people are knowledgeable, warm and friendly and do their best to make your visit as comfortable as possible."
"Their facility is spotlessly clean and the wait is made much easier by fresh coffee and bagels."
"The waiting area is beautiful, extremely roomy and comfortable."
"Comfy seating area with plenty of refreshments."
"The place is gorgeous, plush, very clean."
"As soon as I got here, not only was the entire dealership clean and pristine, but the staff were incredibly friendly."
"Great Dealer thanks PrestigeLexus of Ramsey NJ!"
Cons:
"The only item I’m a bit disappointed/regret in is the PermaPlate paint protection add-on."
"Only disappointment was the lack of cleaning of the car."
"I was shocked at how much the dealer covered up the cigarette smell."
"After I got home and parked at the sunlight I noticed there were a couple of nicks and dents and plastic pieces not put on correctly, it was bulging out and also there were painting marks on my back door that looked like it’s very done unprofessionally."
"I had a service which included tire rotation… they did not even check tire pressure or make sure it was proper."