Wyomissing Animal Hospital Reviews Summary

Customer Service

Pros:

• "Always a great experience with all of the vets at Wyomissing Animal Hospital."
• "The doctors and staff are very caring and compassionate."
• "Everyone at Wyomissing Animal Hospital is friendly and helpful."
• "The office staff are all very friendly and efficient."
• "Staff there is amazing and always attentive."
• "Everyone is very pleasant and professional."
• "The support staff is professional and friendly."

Cons:

• "Asked several times while waiting and kept getting told a couple more minutes."
• "Do NOT even care and respond with 'Sorry you feel that way' Your choice but save yourself the stress and find another place."
• "Two vets and an office manager showed more interest in the half of the bill to be paid off in 1 week than our sick pet."
• "Terrible clerks at the desk, we ended up walking out with how upset we were."
• "A receptionist turned me away for being 10 minutes late."
• "Upon arrival, the front desk told me her appointment was not scheduled until Friday, September 3rd and it was only with a tech for vaccination boosters."
• "About half of the receptionists are consistently rude."

Quality of Care

Pros:

• "They never seem to push expensive tests or procedures unless they can justify their necessity."
• "They really care about their patient and the owner."
• "They have a wonderful staff that knows what they are doing."
• "They are very gentle and caring about my cat Lovey who is going to be 20 yrs old."
• "The absolutely wonderful vets and techs took the best possible care of my sweet kitty."
• "Any tests my dog has needed they were able to do right in the office which was very convenient."
• "They really do put your pet's health first."

Cons:

• "AVOID THIS PLACE IF YOU CARE FOR THE WELL BEING OF YOUR ANIMALS!!!"
• "Do not follow up and do NOT provide services as discussed."
• "Incompetence, rudeness, ignorance, laziness, inability to answer basic questions straightforwardly, a distaste toward animals, and ugly comments towards clients and pets could be something you are also met with here."
• "They made me pay for unnecessary services and when I got there with my dog for this particular service, they didn't even know what they were supposed to be doing."
• "The mask restrictions are being reduced even indoors and they still won’t even allow you to come in with your pet!!"
• "They withheld ALL treatment, including anti nausea pills for my ill pet until that 1/2 of the bill for blood work was paid off the following week."
• "My dog was in distress, pain and they refused to make time to see him."

Organization and Efficiency

Pros:

• "They offer puppy training and other courses."
• "Everyone was friendly, helpful and very efficient throughout our experience."
• "They guided me through this heart wrenching procedure with grace and professionalism."
• "They are always so helpful and get me in right away."
• "This place was amazing and so very caring... and the willingness to help you and work with in a budget while still giving 5* care!"
• "Everyone is very friendly. The services they provide are outstanding."
• "The entire staff at Wyo animal hospital is efficient, attentive and just awesome."