"I am actually always surprised how affordable this place is."
"Prices are really reasonable for the cuisine and the location."
"Came in on a Monday when the place was almost empty and I had the shrimp and lobster promotion for less than $30."
"Fair prices so close to Time Square."
"Prices were very reasonable as well at less than 50 dollars for an ultimate feast."
"Tasty, fresh seafood and reasonable prices."
"The price is fair, definitely worth it."
Cons:
"However the food, I mean for the premium prices being charged could definitely use some help."
"They were almost $30-$40 an entree which is ridiculous for a place like Dead Lobster."
"Food has fallen off so bad & gotten so expensive."
"It's expensive, but well, if you are eating lobster, it's always costly."
"Overall I think these main courses are quite over priced, and we’d prefer to decide the tip rate instead of having it inserted to the bill in advance."
"Just a bit expansive but come on eat a crab in New York it's absolutely amazing 👏"
"Food is a little expensive, but serving sizes are huge(as compared to Singapore generally)."
Service
Pros:
"To both my Server you were excellent in tending to me and my Mommie!"
"Our server was extremely helpful and attentive."
"Our experience at Red lobster Times Square was amazing! Our server gabby was professional, courteous and attentive."
"Friendly service, pleasant atmosphere and interior, good New England clam chowder as a starter, ultimate feast extraordinary delicious."
"Our waitress Sheena was great. Very helpful, friendly and funny."
"All very professional, friendly and provide prompt service."
"Our server Azariam was absolutely delightful. Very warm and attentive."
Cons:
"Horrible customer service."
"SERVICE WAS HORRIBLE!!! Do not dine here! Its so horrible."
"Our waitress never came back to the table."
"The restaurant is clean and the staff is friendly but the tip is included in your bill and the amount isn’t your choice."
"Our server Jamal was very attentive and hospitable at first but later on got busy and never seen after the order was taken from us."
"Terrible service. I heard one waiter said that he did not want to serve us."
"Our server must have had too many tables as she was never around."
Food Quality
Pros:
"Crab was the BEST!"
"The food was delicious!"
"I enjoyed dining here. The biscuits were hot and fresh, the drinks weren't weak or watered down and my entrée was delicious."
"The food was delicious! I got the kung pao noodles with shrimps and they were perfect."
"Food was amazing. Quality and quantity."
"The food was delicious, and of course, who wouldn’t like the biscuits?"