ShopRite of Parsippany Reviews Summary

Customer Service

Pros:

• "The customer service is fantastic.. the layout of the store is convenient."
• "They have excellent customer service in and out the store."
• "I just want to thank Shelia and the great staff at Parsippany shoprite. They went out of their way to help me with a tough situation and I am so grateful!"
• "The staff are polite and helpful."
• "Very good, helpful staff."
• "The people in this store are so helpful. Everyone seems to be really focused on making sure that you have everything needed."
• "Your employees have been wonderful to me over the many years I have frequented your store..."

Cons:

• "Went here to talk with Pasquale to order a special cake... I did not like the customer service nor their suggestion. Do not recommend."
• "The Shop from home employees have no sense of urgency."
• "The employee at self checkout tonight was actually so rude it’s at the point that I feel I don’t want to return."
• "Specifically the two girls who stand at the self-checkout desk around 4:30 p.m... all I hear is the two of them bad mouthing every customer they see."
• "The cashier on lane 25, Veronica, treated us so bad, so rude, so nasty, I couldn’t move an inch or do anything without her ordering it to me."
• "The staff at the bakery ignored me, I was waiting to buy a birthday cake for my husband."
• "The employees at the customer care service are not always helpful."

Store Layout & Cleanliness

Pros:

• "ShopRite of Parsippany is very clean and easy to navigate."
• "Good layout and plenty of room to navigate around with shopping carts even on the weekends with high volume traffic."
• "This store was clean and bright."
• "This Shoprite is very spacious and clean."
• "The store is clean and well-stocked and the Food Bar and Café variety much bigger and pleasant than I've seen in any ShopRite."
• "Large space, clean."
• "Very clean. Well layed out."

Cons:

• "Due to the sheer size of the store, it can sometimes be hard to find stuff."
• "This shoprite tends to not have many items in stock."
• "The re-configuration of the produce area is a mess. One person with a cart causes a traffic jam."
• "The shelves are not well stocked and the layout of store is very confusing."
• "The store is undergoing a renovation which is causing all the products to be moved every time you go to the store."
• "Everytime I come here, their shelves are always empty and disorganized."
• "And SMELLY DIRTY store."

Product Selection & Availability

Pros:

• "Parsippany's ShopRite has more food items in general than West Caldwell."
• "Great choices of food to eat pizza Chinese great salad bar great olive bar and the biggest selection of cheese."
• "Great selection, larger and better organized than most ShopRites I've been to in north or central jersey."
• "They have a pretty solid selection of beers, wines, and liquor."
• "Lots of varieties and selections to choose from."
• "They have more choices then any other shoprite."
• "Great selection, always fresh produce, breads that they bake are the best I've had in the USA."

Cons:

• "Went here on a Sunday evening and the organic produce was scarce."
• "They have a very limited selection especially in the frozen foods dept."
• "Checkout lines are longer, too."
• "They never change their shelves. Bought a party pack chips and after eating some of them, started to feel sick."
• "Sale items are never in stock especially seafood."
• "Surprisingly limited vegetable & fruit selection."
• "But the shelves are always empty especially with sale items."

Pricing & Value

Pros:

• "My go to for grocery shopping. The prices are usually the lowest."
• "Definitely the best prices compared to other stores in the area."
• "Wine prices are a dollar cheaper than anywhere else."
• "Their alcohol and beer prices rival any store in the area."
• "Best prices in the area."
• "Great selection, very good prices, excellent special sales."
• "We all shop here, I believe, for the best intersection of wide selection and excellent price for miles in any direction."