ShopRite of Commack Reviews Summary

Category: Grocery store Commack, New York

Address: 1 Garet Pl, Commack, NY 11725, USA

Phone: +16318642224

Rating: 4.3
based on 148 reviews.

Customer Service

Pros:

  • "People are not just friendly but very patient and know very well how to work with the customers."
  • "Staff was very friendly."
  • "All the staff in the meat department are very friendly and helpful."
  • "Wonderful staff."
  • "Nice staff good location."
  • "A special thank you to Henry, one of the store clerks in Commack ShopRite. He was sanitizing carts, when he saw me struggling with my cart, he came over and helped me load the car."
  • "Love shop rite of Commack.... best service/customer care."

Cons:

  • "THE EMPLOYEES ARE RUDE!!! It was closing time and for some reason the employees thought it was ok to shove and yell at people to get out..."
  • "Cashiers are ignorant and rude."
  • "Horrible cashier's. Purposely ignore people. Speak to customers like they are annoying them while trying to spend money."
  • "Poor costumer service, always they have a problem if he ask for something, or they don't have it, or they don't know..."
  • "They need to be retrained because they have the worst customer service skill's I have ever experienced."
  • "Some of the deli staff can be rude under pressures of being short staffed/over worked."
  • "Majority of them are spiteful and very cold to me when making attempts to ask for assistance."

Store Cleanliness and Organization

Pros:

  • "I like going to the commack location because it’s a lot cleaner than my local shoprite."
  • "They wipe down your cart before you go in, they have arrows on the floor to help with social distancing and they enforce wearing masks."
  • "The store is always clean and has a huge assortment."
  • "The store is always cleaned, well organized and the staff are friendly."
  • "Alot of good prepared foods prices on produce are great clean supermarket everything is very organized and clean..."
  • "Love this place clean nice and well-stocked."
  • "From the selection of items to the cleanliness of the outside & inside."

Cons:

  • "Dark, dirty, poorly staffed. It's clear they are not putting any money into store upkeep."
  • "This is the dirtiest ShopRite I've ever been to on Long Island."
  • "Current renovations have the store a bit of a wreck. Basic things are not stocked and the floors are torn up."
  • "They change the placement of the food items, around too much. I find myself backtracking all the time."
  • "Clean store but do you have to change up your inventory every month, every time I come in it's like all new brands and you play hide and go seek continuously moving items to new location."
  • "There is no signage as to where things are located."
  • "Shopping carts nowhere to be found and if you do there old and broken."

Product Quality and Selection

Pros:

  • "The most wonderful supermarket sushi & sashimi."
  • "I love they have the fruits in order and that the fruits and vegetables are good and fresh!"
  • "They sell the best Italian bread around."
  • "They always have what you're looking for and never give you a problem if you need arrange it."
  • "It contains a full-service deli and bakery and large meat, dairy and frozen/refrigerated food departments."
  • "The vegetables are very fresh and well priced."
  • "Great place to shop for vegetables, baked pastries, cereal, coffee & the most other needs for food shopping."

Cons:

  • "Much of the green produce is wilted or frozen."
  • "I have gotten expired products most times I use this service."
  • "Bread section doesn't really have nice crispy french or Italian bread."
  • "They haven't made any... Instead they are offering pre packet, lower quality, old, cheap bread."
  • "Largest Shoprite, 4 times they have had filet mignon on sale, I stop by on the way home from work (very convenient for me) at 5 and NO BUTCHER."
  • "The dunkin inside gave me coffee with sour milk."
  • "Only problem is they have to train their people in the advertising Department specially when it comes to cutting lox."

Pricing and Checkout Experience

Pros:

  • "The best supermarket for miles. Always some kind of discount and the regular prices are very good."
  • "32 ounce Flavored sparkling water 93 cents with deposit,row 7,,,,,grilled chicken from $2-3.59,East side row..."
  • "Great secondary to Costco, whatever I can't find there, or if there's too much of, I can find here. What a perfect location and great sales!"
  • "I was able to save."
  • "Every Shelf was stocked and great prices."
  • "I go here every two weeks to food shop. The prices are much better than most supermarkets and the sales are great."
  • "This is by far my favorite Shoprite. It has everything from clothes, to an extensive organic health and beauty section..."

Cons:

  • "Be careful when checking out. Bought 12 cans of tutorosso tomatoes on sale 12 for 9... Bottom line I got overcharged 7.20."
  • "This is false advertising on merchandise."
  • "Everytime I submit an order I put in the notes to 'please call for substitutes' yeah; I do that because you guys substitute incomparable items when it comes to prices."
  • "Manager refused to a credit sale price."
  • "Horrible experience at self checkout."
  • "No matter how many times I ask for a call- nobody calls you- they just charge your card."
  • "After multiple tries finally got slot to pick up order curbside half of things I ordered basic things like Goya rice beans bread spaghetti sauce did not get it just filled cart two days ago does not say out of stock on site very disappointed what a waste of time will not order on line again..."

Accessibility and Convenience

Pros:

  • "They open early, but the meat department does not start much earlier. So, if you are an early shopper, you are stuck with what was put out the night before; if you are a later shopper, the meat cases are replenished."
  • "There are powered ride on shopping carts for those who need them."
  • "A consistently high shopping experience at this location near the Costco Warehouse."
  • "Plenty of parking and a wheel chair accessible entrance."
  • "Easy to see right off of Garret Place."
  • "It’s easier for me to do online VS. Go to the store because of my newborn."
  • "This Shop rite is BIGGER then others."

Cons:

  • "Its a grocery store, it has what I need. The parking lot is hard to get in and out of."
  • "Access to and from this Shop Rite location is terribly inconvenient."
  • "There are NOT ENOUGH MOTORIZED SHOPPING CARTS for those of us who require them."
  • "Closing the pharmacy with no warning, sent scripts to Walgreens and not asked if that is where I want to go."
  • "Word of advice for anyone wanting to work here do not waste your time they have a union and will let you got within 60 days."
  • "Figure management or staff service out for the ‘Shop from home’ dept. real quick! 5 times our grocery order has been severely delayed without even a courtesy call or text."
  • "The African-American checkout lady verbalized ugly slurs about my friend and I... This kind of check out person should be told that her behavior is absolutely unacceptable & can cause a serious diminish among customers."

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