Urban Air Trampoline and Adventure Park Reviews Summary

Staff and Service

Pros:

• "Our host TYREL was phenomenal. If you go there please request him. He was the most nicest and went above and beyond to get everything we wanted, needed to make us happy."
• "Mauricio was such an amazing help he definitely deserves a raise or employee of the year."
• "I appreciate the help from the front disc staff."
• "The food counter was super busy but everyone was so professional and accommodating."
• "The young man by the dodge ball area on June 17 11am did a phenomenal job at controlling the games."
• "Miriam has a really bubbly and friendly personality that suits her well in her position as the first point of contact."
• "Our party host Bianca was attentive, friendly, honest, and professional."

Cons:

• "The young kids that work here are unprofessional, rude and lack customer service."
• "Staff is not good young employees who don't keep an eye out just talking with other employees and goofing around and don't help the customers."
• "The only staff there just watched us."
• "None of the workers acknowledge that I'm waiting with my family, no one says anything."
• "The staff doesn’t interact with guest, they seem to have more to say to each other than actual customer’s…"
• "The staff is disrespectful and mean to the children."
• "Staff seems uninterested in all aspects lack of communication."

Safety and Cleanliness

Pros:

• "Came here to celebrate my daughter’s birthday with her best friend we arrived at 10am on a Sunday lines were great and moved fast…very clean and spacious place they have lockers to place your things in."
• "First time taking my children and they absolutely loved it. My son didn’t even want to leave. I couldn’t believe how well kept the restroom was very clean A+."
• "Very clean trampolines and cafes."
• "It was clean and the staff was friendly and helpful."
• "The sanitation is very good."
• "The place was clean."
• "The bathroom was pretty cleaned only thing some stalls ran out of toilet tissue and there wasn’t any paper towels just air dryer."

Cons:

• "The food court need more cleaning."
• "The balls in the ballpit were dirty, I guess they don’t wash them."
• "The food area was completely overcrowded and NO ONE was cleaning anything."
• "Tables were dirty until we started to clean them up ourselves."
• "Spills, garbage and food just left around from people. It was pretty dirty in there to only have been open for about 2 weeks."
• "The food court area is an absolute disaster and not very clean."
• "The place is disgusting...popcorn, chips and everything else on the floor."

Facilities and Activities

Pros:

• "It's a great place for kids about six or seven and older."
• "It's a good indoor place for kids with a lot of physical and entertaining activities."
• "Nice place to visit. Variety of activities are fair Plus the fact it’s not far away from home makes it all work."
• "Brooklyn's premier trampoline park offers hours of bouncing fun for all ages."
• "This was a fun space for the kids. Pretty clean."
• "My kids had a fantastic time. They really enjoyed all aspects of this location."
• "Urban Air is an amazing place just go with friends and family and get all your energy out!"