The Funplex Reviews Summary

Customer Service

Pros:

• "Every attendant we met was courteous and helpful."
• "The person who stood out the most was JACK. He is FANTASTIC & SO WONDERFUL."
• "Some staff were friendly and helpful."
• "Employee were very nice and helpful."
• "The staff were great, the food was great and everyone had a wonderful time."
• "Young staff and are very nice."
• "Most employees had a great attitude."

Cons:

• "Attempted to email customer service multiple times and received no response."
• "Rude employees. They don’t let you sit down in the water when it doesn’t even reach your ankles on the kids' side."
• "I was told I was going to get a call back and never did!"
• "Lindsey was the worst when we walked in with a birthday cake for my 8 year old grandson. She was very rude in telling us that we weren’t allowed to bring in food from the outside."
• "Staff was rude when I arrived and throughout the visit!"
• "The staff blew us off the first two times we asked for help."
• "They are selling cold food at top price and the staff member Tymaire was very rude to me."

Facilities & Maintenance

Pros:

• "This place was clean, well-maintained & with efficient staff."
• "Clean and well maintained."
• "Bathrooms are clean."
• "The facility is spotless and the staff kind and patient."
• "Plenty of parking and the bthrms were tidy."
• "Place was clean."
• "Place was clean and seemed to be in good overall condition."

Cons:

• "Kids are seriously running this place. Overall really disappointing experience with a lot left to be desired."
• "Pool needs more maintenance as of bleach and cleaning."
• "The splash park hours keep going down."
• "Bowling is a mess. The balls do not come back most of the time. The lanes are dirty and not kept up."
• "Only two bathrooms for the entire park including the amusement park, and nowhere to change except in the bathrooms which were dirty floors and soaked and the lines were very long."
• "Splash area was very nice, just extremely crowded. Pools needed to be cleaner."
• "Pools were extremely dirty."

Value for Money

Pros:

• "The waterpark was the highlight but was worth getting the platinum band for all access."
• "FREE parking, reasonably priced and decent amusement park food and NO LINES."
• "Paid $25 per person with a deal through Groupon."
• "Good food and worth the money. We were there for hours!!"
• "No wait time for the food. The food was great, better than other places we been."
• "Great value for a full day of fun."
• "Best Amusement Park in the area, handsdown."

Cons:

• "Honestly speaking it was my first time here and it was a nightmare."
• "I will NEVER go here again! I took a 4 yr. old and 7 yr. old. Cost $39.99 per kid and $10 for 2 adults ea."
• "$40 for one ride is ridiculous."
• "Arcade is fun But Pricey."
• "Not a fan of the new pricing. We used to bring our kids and let them play games and whatever else they wanted. Now they want $60 per person no matter the age and if you will play or not."
• "It's pretty expensive, so be ready to spend about $40 per kid."
• "Easily a $200+ day for a family of 4 not including food."

Staff & Service

Pros:

• "Fantastic family destination."
• "A very fun place to go and you almost can't do everything in one day."
• "Great place for the family to unwind and enjoy the fun."
• "It was awesome! We had a great time my son loved it."
• "So much fun and very clean!"
• "Great place to have hours of fun with your grandkids!"
• "We LOVE YOU ❤FUNPLEX, we'll definitely be back again soon."

Cons:

• "The security guard acted all big and bad."
• "The only problem I had was some of the staff that worked on the floors and were responsible for operating the rides were too childish."
• "Attendants were not attending to guests on the rides."
• "While it's good to see young ppl working they need adult supervision when it comes to professionalism and how to treat and service families."
• "Most of the staff in there were teenagers who just didn’t want to work on a Friday night simply put."
• "Many of the outdoor rides were not running due to no operators and same for the indoor rides."
• "Not enough help for the rides."

Food & Beverage

Pros:

• "The food court was also worth it. The prices are a bit higher, as expected with amusement parks, but it was filling and delicious."
• "The food was good."
• "The food was a bit expensive but it was good food😀 we ordered the mozzarella sticks and they were delicious."
• "The food was good. Everyone ate plenty."
• "Prices are a little high on tickets for what you get. But at the same time they don't royally kill you on food prices."
• "If you buy the souvenir cup you get free refills."
• "Good food and worth the money. We were there for hours!!"

Cons:

• "The food line was crazy! Pay for food, but the order didn't go to the cooks, so we waited an hour for pizza!"
• "One lady said water was $3 a cup. No big deal, I paid."
• "Their food is horrible 😕."
• "The price of the food should reflect the quality of it and the food was horrible."
• "What I didn't like was paying $20 for a cheese pizza that didn't even taste good."
• "Beware that if you are getting any type of sauced wings, the sauce is sort of tossed on at the end which takes away from the taste by a lot."
• "Waited 25 mins in line for food then another almost 35 to actually receive the food."