Chipotle Mexican Grill Reviews Summary

Service

Pros:

• "It is very clean in there and I like how nice they are."
• "The staff is attentive and keeps the line moving."
• "I don’t know what people on about I was waiting for my mobile order and people ordering were getting their food fast and efficient."
• "Everything was fresh and the correct temperature, quantity and quality was perfect…."

Cons:

• "Someone should look into this place because no one here is doing their job."
• "The employee who informed me that items in my order were missing could not have been any more rude or dismissive."
• "These guys can't get a delivery order right to save their lives!"
• "The servers are angry that you're there."
• "All the employees have attitude’s, they don’t even know their own menu."
• "This is the worst chipotle i’ve been to. The employees are beyond rude and do not seem to care about serving you."
• "Good luck if you're a food delivery driver."

Food Quality

Pros:

• "Actually this is probably one of the best Chipotle orders I’ve ever had."
• "I loved Chipotle as a restaurant when they first opened them where we live."
• "I’m a big fan of Chipotle and this solidifies it."
• "Great flavor food for a reasonable price."

Cons:

• "The food is bland, the food that was supposed to be hot was lukewarm at best and the cold foods weren’t even cold."
• "The chicken & steak is also sometimes so tough and old that I can’t even chew through it!!!"
• "The quality of food is pure garbage."
• "Rice is very hard."
• "The regular steak is now sub-par after having the carne asada & should be permanently switched out for it!"
• "Poor quality like really poor."

Cleanliness

Pros:

• "It is very clean in there and I like how nice they are."

Cons:

• "The windows of the doors to enter and exit were filthy with handprints and other marks smeared all over the glass."
• "There was garbage all over the floors, the previously used tables were dirty, the bathrooms were a mess."
• "The place is absolutely filthy, there’s trash everywhere on the floor inside and the counter where they’re serving the food was disgusting and covered in food scraps."
• "The food prep area was littered with excess chopped food all over the counters and on the floor."
• "The bathrooms didn't smell clean and there was garbage and toilet paper all over the floors."

Portion Size

Pros:

• "Added an extra star just because the portion size was actually pretty good."
• "Portions / food are better and price is the same (if not cheaper)."

Cons:

• "So, I have given this place 4 tries so far. I use delivery very often to the work place, the portions are very noticeably smaller, especially with the meat."
• "I just used them through door dash and I got a burrito with rice and 3-4 slices of steak."
• "They give you very little, it was cold, they did not have chips, and the sign said they are closing at 7:30 until further notice."
• "Small quantities, I had to eat again at chili’s after having lunch here."

Management

Pros:

• "Giving 5 stars for when you go into the restaurant and recently my delivery orders have been good."

Cons:

• "The manager Jen is bad at her job."
• "Managed by kids that hide in the office and use understaffed as an excuse."
• "The owner and manager should be ashamed of themselves operating a restaurant like this."
• "Worst place ever! There’s no management to manage the place, workers are rude / lazy."
• "Management needs to have a realignment meeting to reset expectations or I definitely see this place shutting down soon."
• "Ownership does not take accountability and corporate ignores complaints."
• "It just reflects on the stores leadership."