Chipotle Mexican Grill Reviews Summary

Service

Pros:

• "Simple and quick to order. Clean and fresh options, although the chicken al pastor was WAY too salty for me. Overall, attentive service."
• "Staff is very nice and professional."
• "Food was on point. And service was fast and friendly."
• "The employees and customer service at this Chipotle are simply superb."
• "Staff is friendly."
• "The service was good at this place too."
• "Staff is efficient as always and even though there always is a line, you will never have to wait too long."

Cons:

• "The service doesn't care even if you ask where your order is."
• "These employees are rude. Whoever finished prepping my food tossed it over to the register as if she didn’t care if it spilled over."
• "Worst place ever... the stuff are liers..the restrooms r terrible... worst service ever..."
• "This place deserves a negative score. The staff members are rude."
• "WHAT A DISGRACEFUL PLACE TO ENTER. I FELT SO UNINVITED AND WATCHING HOW DISORGANIZED THEY ALL WERE LEFT ME FEELING SO DISSATISFIED."
• "Terrible customer service, Not helpful staff, Not friendly nor polite."
• "Rude staff! Service was poor! One of the staff raised her voice at me."

Cleanliness

Pros:

• "Simple and quick to order. Clean and fresh options, although the chicken al pastor was WAY too salty for me. Overall, attentive service."
• "A typical Mexican quick eats. Good food and staff but doesn't feel very hygienic."
• "Food was good, more unique hot sauce options would be nice."

Cons:

• "This place is very messy and the employees are rude."
• "The meat was dry. The line was dirty. The tables were disgusting."
• "got a bottled water and walked out. it was the dirtiest restaurant."
• "Dirty tables everywhere, no toilet paper in either stall, no ice in machine, queso was luke warm, and there was spilled soda ALL over the floor."
• "The floors are dirty and they don't clean up the tables clean enough."
• "Condiments bar was disorganized and unclean."
• "The place is not clean."

Food Quality

Pros:

• "Food was on point. And service was fast and friendly."
• "As always, my trusty Chipotle satisfied my craving for guac, steak, corn and their chipotle vinaigrette."
• "Food is fresh and menu is consistent - your favorites will always be on standby."
• "Decent pricing for the quantity of food provided."
• "The bowl I got was on point and everything tasted the way it was suppose to."
• "They really have the freshest meat and the food is hot and ready."
• "My favorite is the handmade guacamole. (They make the guacamole in the morning everyday.)"

Cons:

• "The chicken al pastor was WAY too salty for me."
• "Sometimes you will receive cold ingredients that should be warm. Sometimes you will get wilted lettuce."
• "The meat was dry. The line was dirty. The tables were disgusting."
• "My chicken burrito was a mess. Brown rice was hard and undercooked."
• "So disappointed and oh yeah your chicken no flavor what so ever. It felt like I was eating boiled chicken."
• "They were out of forks and their guacamole and mild salsa had much larger chunks of avocado and tomato/onion then normal."
• "THE LADY SERVING THE FOOD WAS SO FAST SERVING FOOD SHE LOOKED CRAZY AND CONFUSED."