Walmart Supercenter Reviews Summary

Customer Service

Pros:

• "Employees were helpful in telling us where certain items were located."
• "Ms. Lu is a fabulous addition to the Walmart pick up team! She is friendly, prompt and delivers service with a smile."
• "Team lead Juan saved my life today... Simple solution. Great customer service."
• "She greeted me pleasantly and she was kind and patient."
• "I shop here often and today my cashier was Ayaina. She was the 20 items or less front line cashier. Ayainas customer service was superb."
• "The staff was friendly as well as helpful. I asked a couple of questions they answer them and took me to the product."
• "Went to customer service at Walmart Willow Grove Pa. Victor at customer service desk provide excellent 👍 service to me."

Cons:

• "The worst customer service. I WAS TOLD BY THE CASHIER WHO CHECKED MY ITEMS THAT I HAVE TO BAG THEM MYSELF."
• "Manager Luis doesn’t care."
• "I then contacted customer service again only to be informed that they called the store 3 times and no one answered the phone for them either."
• "The manager of the customer service completely ignored me."
• "Customer service sucks here!"
• "Poor customer service. Manager Luis doesn’t care."
• "The customer service is horrible, and the managers are not helpful."

Store Cleanliness and Organization

Pros:

• "I also appreciate that you will often find a team member sanitizing the shopping carts."
• "This location was very clean and very well maintained today, normally the freezees are not stocked and freezer urnt or not working correctly."
• "The staff keeps this large location’s well stocked shelves very organized."
• "The store was a little cleaner."
• "This is one of the better Walmarts in the area. It's clean well organized and the staff is usually very nice."
• "Clean and well stocked."
• "They are very good with keeping the shelves stocked and the aisles cleaned."

Cons:

• "The store itself is dirty and I never see the employees doing anything about it."
• "The shelves are never filled. It constantly looks like a tornado went through the store."
• "This place constantly looks like a bomb went off inside."
• "The bathroom are absolutely a disgrace. There is urine and paper towels everywhere!!!"
• "The products are haphazardly placed on the shelves, mostly not corresponding with tags and without any sort of logical order."
• "Prices were not marked on everything. There was messes everywhere."
• "This particular Walmart is not managed well. The store is often out of basic products like Dawn dish soap or bottled water."

Product Availability and Pricing

Pros:

• "Food is good lots of name brands to choose from Sam's brand is very good and affordable."
• "This Walmart simply just offers more variety and quantity of things."
• "A wide selection of items from food to flowers, the store is a bit messy but it isn't something that will ruin your trip."
• "This is the type of Walmart that shows you why Walmart was created. You can get fresh produce, meats, and do most of your grocery shopping here."
• "Found a fantastic selection a women's clothes for summer at this Walmart in all sizes! They had fabulous deals at very reasonable prices!"
• "This Walmart has everything @ such an affordable price....groceries, personal hygiene + household products."
• "What organized and fully stocked you can find what you're looking for at this Walmart location."

Cons:

• "They never ever have what you need, the employees are completely untrained and slovenly."
• "This store often has poorly stocked areas in the grocery area and some clothing areas."
• "The candy section was a real mess. Empty boxes, candy in the wrong boxes, limited amounts, etc."
• "There aren't much supplies of vegan products such as ice cream and other such deserts."
• "We saw a toy online 'Super Mario Toy', that was at Walmart for $10 but at store for $20."
• "Never have anything in stock... WORST experience with employees when asking for help. They are clueless, rude, LAZY, bad attitude."
• "Half their shelves are empty and the ones that have things are not organized in any way."