Walmart Reviews Summary

Store Cleanliness and Organization

Pros:

• "The store is clean and the staff are helpful."
• "The bathrooms have always been fairly clean and fully stocked."
• "Everything seems to be stocked in order and is not all over the place."
• "The store is clean I've never seen a huge mess just the normal fast food cups sitting around almost empty on shelves with merchandise."
• "This Walmart location is my favorite location locally. It’s brightly lit and usually well stocked."
• "The store was clean and pretty well stocked with food. The associates were friendly and helpful."
• "Clean and well stocked store. As for getting assistance on things it can be 50/50."

Cons:

• "The bathrooms are disgusting, the entire store is in disarray."
• "I am even willing to pay the taxes to go to another Walmart due to the nastiness from here."
• "The entire place was trashy, unkempt, disorganized and unpleasant."
• "This is the walmart I normally go to. Its not pleasant to shop in this one. Never has anything i need, feels like a clearance store everything just a mess and disorganized."
• "The store is always dirty in a mess."
• "This place is horrible. The store is cluttered, things that are supposed to be on the shelves are on the floor."
• "This store was the dirty, filthy, nastiest Walmart store I have ever been too."

Customer Service

Pros:

• "Already in the parking lot an employee greet us and offered to find us a shopping cart."
• "The associate working the self checkout was friendly and efficient."
• "Very please with the electronic department. The lady back there was very sweet and helped us get a television we were looking for and didn't see it on the shelf."
• "Assistant Manager Anthony and Customer service associate Ms.Lisa were very helpful with resolving my problem. Their customer service skills definitely exceeded my expectations."
• "I have to admit I am somewhat bias having worked at this location before. All new faces but still the quality of Customer Service extended was excellent."
• "These 5 stars are for Norman who assisted me with choosing the perfect bike for my height and stylish too!"
• "Walmart consistently offers a wide range of products at affordable prices, making shopping convenient and budget-friendly."

Cons:

• "I use to come here once a week to shop but after witnessing an Employee Assaulting a man in the parking lot this morning, I'll be taking my business else were."
• "Terrible. At the electronics section, I called someone to help open the door to get a wireless charger. The man was so, upsetting, no facial expressions, No manners, and didn’t care about us."
• "The staff make you feel like they don't want to help / assist you."
• "The one Spanish lady at self checkout was very rude and that's not the first time that happened."
• "Literally everyone in customer service treats you like trash for asking for help."
• "The employees here love to waste your time."
• "Too many of the employees just don't seem to understand or care about customer service."

Product Availability and Pricing

Pros:

• "It's convenient and they have a good majority of what we are looking for and need."
• "Today they were pretty much stocked up on everything which is a good thing."
• "Found a Windshield frost cover on the shelf from $4. Walmart of new castle honored the clearance tag price from last year for $4 @ customer service."
• "The produce section has a good selection of fruits and vegetables."
• "Groceries, toiletries, basic needs ect are well stocked."
• "I visited the new castle store early in the morning around 8am and was pleasantly surprised by the good service I got."
• "It had things I never see at the more local Walmarts."

Cons:

• "Store selection leaves some room for improvement! They have no meat at all unless you want it in a can, and no produce."
• "As always, problems. There are no price tags on most items, they removed the price check places, now have to find employee..dedicated to making your shopping experience suck..no wonder people walk out without paying."
• "There's never anything available they closed early so they can sanitize and restock their shelves but the next day there's never anything there."
• "Unfortunately the atmosphere here is not the greatest, isles are low on products."
• "Their inventory lacks a great deal as the basic necessities are limited or non-existent."
• "Many items are out of stock."
• "Store was not stocked at all! Nothing I was looking for was available and no workers available to help."