Macy's Reviews Summary

Customer Service

Pros:

• "customer service is top notch. i had an issue with a credit card that i was expecting them to fight me on, and they turned out to be completely reasonable."
• "The service I received by Morgan (I think that was her name) in swimwear today was exceptional."
• "Suna in the kids department is phenomenal."
• "Staff was helpful and nice. Our cashier was the nicest."
• "I purchased some Estee Lauder skincare and perfume from Lancome from Lori in the beauty department. She was super friendly, kind, and very helpful."
• "First time shopping in a mall in over a year. Felt great! Macy's staff was very helpful."
• "Customer service was friendly and the return process was quick and easy."

Cons:

• "Woman at return desk was extremely rude because I did not have my receipt."
• "worst macys i’ve ever been too, all staff is no where to be found and given run around saying every other staff can help and they can’t."
• "TERRIBLE customer service!!!"
• "Customer service is terrible. The place was a mess, and no one around to help."
• "The servís is terrible no one help in this store."
• "Macy’s has time and time again disappointed me. The extremely rude customer service."
• "I have never experienced a more terrible customer service at a macys than one in bridgewater.After waiting for 30mins to get assistance for a watch the lady who still standing there and was extremely rude and annoyed for just asking for help."

Store Experience

Pros:

• "This Macy's in the Commons is a beautiful store."
• "Macy's is a great American Department Store!"
• "The Macy's created only for Macy's are usually dope items."
• "I loved their curbside options specially when you need to save time."
• "One of the better Macy's stores I've been to."
• "Macy's continues it's never ending run as a classy establishment offering fine clothing and merchandise."
• "Macy's in the Bridgewater Commons is by far the nicest in the state as far as selection, cleanliness and staffing."

Cons:

• "Macy's has changed a lot! They didn't have at least one person in each department."
• "The selection of clothing is not as good as it used to be – finding something that you like and that fits is significantly harder to come by in this particular Macy’s location."
• "What is happening to Macy’s in the Bridgewater Mall? The high-quality feeling is gone."
• "This is why people shop online because of lazy workers at the mall."
• "Wow this store is very unpleasant to shop in. Why is the store so darn hot?"
• "Macy's in Bridgewater Commons opened with the new mall ~33 years ago. Macy's has the feel of Kmart these dates."
• "A very standard Macy's that's honestly very tired and in need of a renovation from top to bottom."

Product Availability and Pricing

Pros:

• "This store despite being in an expensive mall manages to keep its prices competitive."
• "Macy's employees are going out of their way to assist customers... often at steeply discounted prices."
• "Macys held a 40% sale on select Michael Kors hand bags today."
• "Good department store that is historically known for having a great variety of name brand goods at reasonable prices."
• "They also have a section called Last Act where you can find up to 80% off on one of a kind items and out of season clothing."
• "Prices are good, deals can be found all the time."
• "Good clothes great prices."

Cons:

• "The items I intended to buy were miss marked and I had to wait for a sales person to figure out the 'mystery' price."
• "We purchased a perfume there, and found the identical item for $30 less at Bloomingdales."
• "If I could make it a Zero I would. Items ALL OVER This store.... its disgusting."
• "Visit to this Macy was wonderful except that prices. One item price was lowered three times to almost 80%."
• "Unfortunately, their stock is very, very limited."
• "The quality and quantity of goods at Macy's has decreased over the years."
• "I'm surprised they are still in business. Has no one realized it's just the same garbage they sell at Walmart, jacked up to ten times the price, with a 50% discount?"

Staff and Service

Pros:

• "The cletus are helpful and willing to work with you to make the customer happy."
• "Friendly and helpful staff."
• "The sales personnel was very helpful and knowledgeable."
• "Excellent service, especially by Miss Sally from the children's department, very kind and attentive."
• "Wendy who is a fantastic person helped us pick out a most wonderful ring!"
• "Very helpful staff in the housewares department. Give great sensible advice and very thorough."
• "April in the jewelry department went out of her way to help us."

Cons:

• "How to hard time finding anyone to help me in the bath and bedding section."
• "The store is good but the attention they provide in the footwear dept. is terrible."
• "Store associates are attentive. Only problem is stores don't have much inventory."
• "Store was either empty or a complete mess."
• "Had a difficult time to find an associate in the men's section for a check out which was odd."
• "The shelves were all disorganized."
• "No one is ever around to help you in the clothes department."